Business ProfileforKass Management Services, Inc.

If I could give them zero stars I would. They are the absolute worst. I have lived in my unit for 5 years and every year when it starts to get cold and they turn the heat on they have to have a heating company come to my unit and bleed my radiators to get my heat to work. They came Oct/Nov 2023 to bleed my radiators and my heat was fine until December. I noticed around Christmas time that my radiators were not letting off heat. I put in a maintenance request on December 21st. Long story short they just fixed my heat in April 2024. I put in over 20+ maintenance requests and they cancelled all of them. They would ignore my phone calls and emails and when I was able to speak with the property manager he would always act like he was unaware that it wasnt fixed. I contacted 311 and the city came out to take the temperature in my unit. It was well below the ***** degrees and that was with the space heater on. I later found out the the whole building was without heat and my neighbors were also being ignored. The city took them to court on April 4th and after that is when they came and fixed my heat. I have never dealt with a situation like this before. And to go the ENTIRE ******* winter without heat is absolutely ridiculous and cruel. I stopped paying my rent until they fixed the heat. They kept contacting me for my rent money but didnt want to fix the heat. They are the definition of slum lords. Do not rent from them!