Business ProfileforCapps Plumbing & Sewer Inc

Hired CAPPS Plumbing in October of 2022. Today is May 20 2023. We had a basement flood where water was coming out of the floor drain and we called them in to assess and fix the problem. They quoted us $14,000 to do a full overhead sewer conversion. We agreed and had them proceed with the work. *** came to do the work and they added to the cost to $18,000 because material cost went up. Then $20,000 cause they needed to bring in the electrician. Then they went up to $28,500 due to unforeseen circumstances that they should have seen since they went into the pipes with a camera. We ended up paying the final $28,500 for them to complete the work that they recommended to make sure my basement doesnt flood again. When they left my house, they damaged drywall when they were climbing in and out of the egress basement window and hid it with blankets and debris. There was also a smell of sewage that they did not address until the city told them they needed to come back and seal up any open pipes and get rid of any sewer gases. They came and sealed some up but left others because there is still a smell. Today, I called them because my basement was getting water again coming from the floor drain. They came out and checked the issue. They refused to fix the issue unless we paid them another $750 to clean the ejector pump bucket and hopefully that works saying that the ejector pump THAT WAS SUPPOSED TO EJECT P*** AND WASTE AND SINK MATTER FAILED AND IT WAS OUR FAULT because there was waste in the ejector bucket. THEY REFUSED TO WARRANTY THEIR WORK THAT WE HAD ALREADY PAID $28,500 FOR THEM TO FIX and wanted more money from us!In the end we lost $28,500 and we still have the issue that was supposed to be fixed to begin with which was water coming out of the floor drain. We do not want the company to come back and fix the problem anymore because we dont believe they will do anything in good faith.We prefer to hire someone else to properly fix the issue.