Customer ReviewsforATI Physical Therapy

I would NOT recommend any therapy place that ATI runs. They will leave you by yourself to do your own exercises. They seen bored and distracted and don't ask how your injury is. To charge $500.00 + for the same exercise you can do at home. When you complain and call their patient hotline, they will give you a run around and not believe what you say. They will still demand full payment. You will have to keep on them then they will give you a small discount. I would not recommend getting therapy here. Over charge for poor quality therapy and they think that is okay. HIGHWAY ROBBERY AT ITS FINEST!!! Customer is never right here.   

Thank you for your feedback. ATI Physical Therapy continues its commitment to honesty, integrity, and upholding the highest standards of professional conduct. Our Patient Advocate Team at 855-MY-ATIPT *************) or email ************************* is available to address additional questions or concerns. Thank you.

This is my second time getting PT at this facility. in zip code ***** When I came in 2022, the staff seemed more knowledgeable, engaged and skilled. But now in 2024, The staff people are pleasant enough but they are often watching 2 or 3 people at the same time in different parts of the room. Now it seems like they are honestly overwhelmed and bored. They look more at their computer than watch me or the other clients. No one asks how my home exercises are going or whether I feel they are working. There is no coaching or encouragement. It's just " do this exercise" and then do the next one. I mentioned when I started this year that my knee is very unstable and that sometimes I feel off balance. It's still very unstable and I don't feel I understand what I can do about it (wear a brace? tape , strength training with weights ?) I want to avoid falling and I'd like instruction in how to do this. I also would like to be instructed on using a cane properly and how to go up and down stairs safely. I'm also not happy about not knowing the level of training of the people I'm working with. Are they licensed physical therapists (DPTs) or aides or assistants ? I think I worked with 2 DPTs at first because they had a good understanding of mechanics and anatomy. Lately I suspect I'm working with an aide or assistant because their advice and guidance is very nonspecific. I want to know that the licensed PTs designed the exercises and instruct the aides and assistants on what to tell me to do. I would like an after visit summary like you get at the doctor. to take home so that I understand my progress. I want to see the progress report in *******. I'm actually considering checking with my insurance company to try another facility that would be in network.

Thank you for your feedback. ATI Physical Therapy continues its commitment to honesty, integrity, and upholding the highest standards of professional conduct. Your feedback has been shared with the appropriate management team. We kindly request that you contact our Patient Advocate Team at 855-MY-ATIPT *************) or email ************************* to address any additional questions or concerns. Thank you.

Very pleased with the physical therapy I received at the Brighton branch of ATI after having fractured my shoulder. **** was positive and personable. **** filled in when **** was not avaialable. He pushed me a bit harder and was attentive and knowledgeable. Both were great to work with and I'm pleased with the results.****************

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Way too expensive for doing exercises. That's all they had me do! $409.44 for an hour. I only went 5 times. My total bill was $2,106.24. I am so angry I could spit fire!!! I could have gone to my local COA and do the same exercises for $35.00 a month. What a rip off. Staff was nice but talked and laughed with other the whole time. I will never ever recommend them!!! 

Thank you for your feedback. ATI Physical Therapy continues its commitment to honesty, integrity, and upholding the highest standards of professional conduct. We kindly request that you contact our Patient Advocate Team at 855-MY-ATIPT *************) or email ************************* to address additional questions or concerns. Thank you.

PATHETIC !!! What a SCAM!! would have loved to know that the first hour they "evaluate" you will cost you north of $500. Here is one good reason why health insurance is so high!!! Good way not to get return business.

Thank you for your feedback. ATI Physical Therapy continues its commitment to honesty, integrity, and upholding the highest standards of professional conduct. We kindly request that you contact our Patient Advocate Team at 855-MY-ATIPT *************) or email ************************* to address additional questions or concerns. Thank you.

They care about their patients, and listen to their patients.  

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The therapists are helpful. Some more experienced and it shows. I was satisfied with the treatment. However, I received a statement showing I owe money. I needed to make sure they billed my 2ndary insurance first. I spent over an hour speaking to someone who is not a native English speaker, only to have her not know much of anything, be hard to understand and lie to me. Third try I finally got my request honored and talked with a supervisor. He spoke my language and we were able to get off the phone quickly. But still no resolution. They could not give or send any proof they had billed my secondary. Very dissatisfied. I will find a different PT in my area.

Thank you for your feedback. ATI Physical Therapy continues its commitment to honesty, integrity, and upholding the highest standards of professional conduct. We kindly request that you contact our Patient Advocate Team at 855-MY-ATIPT *************) or email ************************* to address additional questions or concerns. Thank you.

I haven't been a patient of ATI since November 2022. I never received a bill and assumed it was covered under my insurance as ATI assured me it would be. Yesterday I received a somewhat vague text message that at first impression looked like spam. Had it not have list ATI I would have honestly ignored it. I went to my local ATI and asked them to look into my account, for whatever reason they weren't able to and said my account was closed. Luckily I called the costumer service line for ATI, because I was told I owed a substantial amount and was sent to a debt collector. I was also told ATI could not provide me with my bills or statements because my account was closed and only the debt collection agency could assist me. At the beginning of the call with ATI I was asked to verify my address, which I did, and not once was I told I had given the wrong address, but come to find out ATI had my address listed wrong and all 10 of my bills were sent to someone else. Not once was I called or contacted by another means (phone, text, email) by ATI before being sent to a debt collector. This is extremely poor costumer service and frankly business. ATI should be ashamed and they need to come up with a better protocol for obtaining patient information and verifying that it is correct. My address was entered in wrong, never verified and never corrected until over a year later. I was then expected to pay my bill without as much as a statement or copy of my bill. As someone who works in healthcare, ATI can guarantee I will not be referring anyone to their company and will be sharing my experience. The amount of money I am expected to pay for a shared PT appointment is also mind blowing. Multiple patients to one therapist, feeling rushed and unimportant - is that the patient experience ATI is selling?

Thank you for your feedback. ATI Physical Therapy continues its commitment to honesty, integrity, and upholding the highest standards of professional conduct. Our Patient Advocate Team will contact you to address additional questions or concerns. Thank you.

I had a bad experience today. I took my son to his appointment and turned away due to insurance issues. The therapist said that they keep getting denied. I was sent a letter of approval for 12 total visits. I called the insurance company and they stated that they need further documentation as to how therapy is benefiting my son to be approved. *****, at the ******** location, very poorly communicated it and stated I was sent a letter. I did not receive a letter nor any phone call letting me know about this. This seems to be pretty common from what I've researched. Furthermore, he just shrugged his shoulders when I asked him who will need to fix it and he stated a therapist. Well, he is a therapist! I had to call and speak with ATI billing and open up an entire investigation when all the therapist needs to do is document correctly for the insurance company. This company just needs to do better with communication and follow through. This is not something I can even do on my end and clearly an issue on theirs, however they treated it as if it was mine.  

Thank you for your feedback. ATI Physical Therapy continues its commitment to honesty, integrity, and upholding the highest standards of professional conduct. We kindly request that you contact our Patient Advocate Team at 855-MY-ATIPT *************) or email ************************* to address additional questions or concerns. Thank you.

I was overall satisfied with my physical therapy at ATI. The staff is young but knowledgeable, and attentive. The office itself is modern, located in ************************* with new equipment, and a very inviting ambience. I came out in a better shape that I came in, and that was the ultimate goal. I have to admit that previously I was skeptical of physical therapy but now I am a huge proponent of it. If your insurance company covers the costs for physical therapy, take advantage of it, it will be totally worth it.  

Thank you for sharing your positive experience!