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Find a Location

Bella Baby Photography, Inc has 1 locations, listed below.

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    Business ProfileforBella Baby Photography, Inc

    Portrait Photographers
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 12/1/2013

    Years in Business: 17

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Bella Baby Photography, Inc. is a photography company which provides portrait photography of newborns in the hospital, as well as life photography for important moments in a family's life, such as milestone portraits as a baby grows up in the first two years of life, or portraits for expectant mothers.

    Visit the website for Bella Baby Photography, Inc. to learn more about the company, read the frequently asked questions, view examples of the company's photography, and contact the company to schedule a photo shoot.


    Products & Services


    This company provides hospital portraiture, capturing the first day of a baby's life for posterity using natural light and with the mother and father present. The company also offers life photography, with portraits of expectant mothers, teenagers, families, and children as they progress through the first two or five years of their life. Special packages are available, which can be shot in the customer's home or at a local park, and allow families to create a timeline of a child's life for photo albums, Christmas cards, or mementos. 

    Business Details

    Location of This Business
    300 East 5th Avenue Suite 330, Naperville, IL 60563
    BBB File Opened:
    10/30/2008
    Years in Business:
    17
    Business Started:
    5/1/2007
    Business Started Locally:
    5/1/2007
    Business Incorporated:
    5/10/2007
    Accredited Since:
    12/1/2013
    Type of Entity:
    Corporation
    Alternate Business Name
    • Bella Baby Photography
    • Bella Life Photography
    • Bella Life at School
    • B. Athletic
    Business Management
    • Ms. Amber Seng, Director of Operations
    Contact Information

    Principal

    • Ms. Amber Seng, Director of Operations

    Customer Contact

    • Ms. Amber Seng, Director of Operations
    Additional Contact Information

    Fax Numbers

    • (630) 369-8901
      Primary Fax
    • (630) 548-6877
      Other Fax

    Phone Numbers

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    2 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Gina K

    1 star

    07/15/2024

    This photo shoot was well done and the photographer was extremely attentive, thorough, and respectful. However, we did not choose them Bella Baby Photography **** came into the hospital and solicited our business in **. To summarize my experience, Our son is the subject of these adorable pictures, captured a day after he was born premature. I didn't ask them to take the photos. But the incentive as per the sales ***** *** do not offer any free products, as the session itself is complimentary." The slideshow of raw graphics, with a watermark - uses background music that my family cried watching. We don't own any rights to said images, which expire 14 days after being captured. The pricing is misleading, and the sales offer occurs at a time where healing and recovery is the main priority. I was told we can attain the pictures at $35 each from home, but ultimately found that option does not exist. The least expensive package with shipping and gratuity is just under $100. If one existed, I would have preferred to work with a competing company -- someone that offers an actual product incentive for the participants to compensate for the small privacy violation of actually walking into an unlocked hospital room to take newborn photos. I'm extremely disappointed with this experience and hope that others are able to avoid the situation and take their photographs at home. 

    Bella Baby Photography, Inc Response

    07/17/2024

    Thank you for taking the time to share your experience with us. We deeply appreciate your feedback and sincerely apologize for any distress or inconvenience caused during this sensitive time.

    First and foremost, we are delighted to hear that the photo shoot was well-executed and that our photographer was attentive, thorough, and respectful. We strive to provide a high standard of service, and your kind words about the shoot mean a lot to us.

    However, we are genuinely sorry to hear about the concerns and misunderstandings regarding our services and pricing. Our goal is to provide complimentary photo sessions at the hospital, allowing families to capture and cherish these special moments for a lifetime, with the option for families to purchase photos if they wish. There is no obligation to make a purchase, as the decision is entirely at the family's discretion.

    If you would like to discuss this further or have any additional concerns, please do not hesitate to contact our customer service team at ************. We are here to assist you and make things right.

    Thank you again for bringing this to our attention. We value your input!

    Local BBB

    BBB of Chicago & Northern Illinois

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