Customer ReviewsforJaguar Orland Park / Land Rover Orland Park

It has been 4 months that my car has been at the dealership. They told me it was ready to go yesterday. I went to pick it up, but it is still have the aggressive jerk. Also I also saw a crack on my windscreen of my car which wasn't there when I dropped it.This car can not be fixed. I need something done ASAP. I think because I am a woman, I am being taken advantage of. I have been paying for a car that I only drove for less than 2 months . This is discrimination and a lawyer will probably need to get involved. I have been extremely patient.

I understand Covid happened to the world but business is business and I still pay my note every month in the midst of Covid WITH the tire protection plan. I made an appointment September 29th, 2021 with then employee ******** for two months out for scheduled maintenance and loaner car. After patiently waiting two months, when I arrived on November 23rd, ********************************************************** the computer of my appt and they definitely didnt have a loaner car for me. Of course not understanding I was told with a nasty attitude that the associate I was speaking with didnt make the appt & all I could do was wait for the manager *******************. I did that. No fault of mine, this employee was let go and I was out of luck even though I was running dangerously close to my mileage limit (**** miles over required service). I was told to give a call back to **** the following week on Tuesday. I called and left messages and no return call. Eventually fed up, I asked the operator for either corporate and/or the owners email or phone number. Miraculously, ************** was able to get on the phone like magic! They worked me in the first Saturday in December. Unfortunately I ruined my rear passenger tire by then but I pay monthly in my car note for tire protection so no big deal, right? Wrong! They took the bad tire off and put the spare on December 4th and ordered my tire. I was told Id be given a call when the tire came in. This didnt happen, I called service & no answer. I texted the associate Kobe from previous text and asked about the tire. He called back the tire was in. I was told they have no technicians to place the new tire on the car due to Covid outbreak. It is December 30th and I am still riding on a spare tire with no call from service department. My Dad called today and we were told to bring it in tomorrow by ******************* with a not so empathetic attitude as if I didnt follow protocol or did something wrong. The nasty attitudes I have dealt with, lack of communication, and overall disappointment is not what I thought I was paying for. This service department has been awful to and for me and is not what I expected for the brand new Jaguar E-Pace I purchased from here. I never got the loaner car for this oil change service.