Business ProfileforArnie Bauer Buick GMC Cadillac

My car was scheduled to be picked up for an oil change and to be checked out for a funny noise coming from the wheel 2/1 at 8:45am. I was notified by **** that my car was having the same noise as before but the issue was on the opposite side than they had fixed a few months ago. I gave him the go ahead to fix the car but he said parts needed to be ordered and they wouldn't be there until the next day so they kept my car until 2/2. On 2/2 I was notified by **** that only one part came and the other one wouldn't be there until 2/3. I told ********** had to be at work at 6am on 6/3 so I needed my car back. It wasn't until the very end of the business day on 6/2 that I received a call from **** saying my keys were still there and was I coming to get the car, I told him they picked it up and I was waiting for them to return it, I received my car after 6pm that day. I told ********** could bring the car 2/4 to get it fixed since the parts will be there by then. On 2/4 the vehicle was dropped off around 9:45am and I NEVER heard anything from **** or anyone else at Arnie Bauer the entire day. I had to be at work at 6am 6/5 so I started calling to inquire about the status of my car around 2:30pm and I could not get through to anyone until after 4pm at which time I was told the service department was CLOSED. I could not believe it. I insisted on speaking to someone because I needed my car so I was transferred to sales where I was given a different number to call and **** answered. He informed me that my car was not finished and the mechanic working on it will not be returning until 2/7. I told him how upset I was because I had not been notified about the status of my car and I needed my car for work. He was able to get me a loaner car for work but it was all last minute and only because I caught him on the phone. I need important items out of my vehicle, items for work, chargers, face masks, face *******, gloves, my entire work bag, timesheet, cash EVERYTHING I'm without for 2 days