2 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Lisa L
1 star06/18/2023
This business is a scam! They start by giving you a low rate estimate, thinking your getting a good price, that is NOT the case! They came into my home and looked around and started their job, about half way through they said our truck isnt big enough, were going to have to come back. They finished loading the truck and we headed towards my new home. As they started unloading my belongings the one guy approached me and said were going to have to reassess your rate, we can NOT unload your belongings until you agree to the new terms! My rate suddenly went up $500! I asked to speak to a manager. He explained to me that I had more boxes and furniture than expected. I agreed but I felt that they should have acknowledged that the minute they came into my home. They could see that the truck wasnt going to be big enough or two men wasnt going to be enough man power but the waited til they had my belongings on their truck and wouldnt start unpacking the truck til I sign the new assessment. They had me at their mercy and knew that! Single women feeling very intimidated and vulnerable. I obviously had no choice but to sign agreement. They unloaded the truck and headed back for the second load. Finally finished loading the last of my belongings, we head back.As their almost finished unpacking the truck, they come back and say we need to reassess your rate again! I literally ONLY had 7 items left on the truck and their boss ***** is yelling at them saying not to remove anymore, until I sign off and agree to their terms. I now owe them $300! I asked to speak to *****, who was the most disrespectful, unprofessional, and arrogant man I have ever dealt with! I asked to please dont speak to me this way and he came back and said I will speak to you however I **** well please! I have never in my entire life have felt so taken advantage of! I felt taken advantage of.I Ended up paying them double the amount than I agreed to.Review from Diane N
1 star04/29/2022
I would give ZERO STARS if that were an option! ***** the General Manager of this franchise, gave me an on-site estimate for a load-only job. I informed him I had a storage unit in the basement of my apartment building. I asked him several times if I could show it to him so he could see exactly what I needed to be loaded onto a moving truck for an out-of-state move. He asked what I had in there, I told him and again asked if he wanted me to take him to see it in person. He refused. He then advised me to rent a 20 foot moving truck, which I did. Long story, short, the inexperienced 2-man crew they sent were not able to load everything into the truck on moving day, 4/22/22! I was left high and dry for an out-of-state move! I lost 2 days of time, as did my son and brother who helped me, not to mention added expense of another truck rental and more gas! In addition, the following were damaged and I have yet to hear status of my damages claims: ********************* armoire and wall; lost custom hardware to attach triple mirror to triple dresser; lost custom hardware to attach top of china cabinet to base; water damage to desktop as shrink wrap was applied after desk was in rain and so water was trapped inside, doing more damage; mud tracked onto carpet because nothing was laid down to protect it, even after it began to rain. My mirror and china cabinet remain disassembled. As a 60 year old single woman, I am unable to do it myself. This was a move from ****, thanks in no small part to this franchise and their unprofessionalism.
Two Men and A Truck - Schaumburg Response
05/16/2022
Thank you ***** for bringing this to our attention. As we strive for excellence sometimes we miss the ****. Your comments have been noted and we will be working with our team to address this issue.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.