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Find a Location

Mold Pro Chicago has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforMold Pro Chicago

    Mildew Remediation
    BBB accredited business

    At-a-glance

    Customer Reviews

    4.33/5stars

    Average of 6 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 3/1/2010

    Years in Business: 18

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    For 14 years Mold Pro has been providing Chicago Metro Area residents, businesses and schools with mold testing, inspections and remediation. You can have peace of mind while we determine if there is a mold problem and how best to provide a cost-effective remedy.

    Business Details

    Location of This Business
    Chicago, IL 60638-2145
    BBB File Opened:
    3/8/2007
    Years in Business:
    18
    Business Started:
    11/1/2005
    Business Started Locally:
    11/1/2005
    Accredited Since:
    3/1/2010
    Type of Entity:
    Sole Proprietorship
    Number of Employees:
    5
    Alternate Business Name
    • Mold Pro Chicago, LLC
    Related Businesses
    Hours of Operation

    Primary

    M:
    8:00 AM - 6:00 PM
    T:
    8:00 AM - 6:00 PM
    W:
    8:00 AM - 6:00 PM
    Th:
    8:00 AM - 6:00 PM
    F:
    8:00 AM - 6:00 PM
    Sa:
    8:00 AM - 2:00 PM
    Su:
    Closed
    Business Management
    • Mr. Joe Cascone, Owner
    Contact Information

    Principal

    • Mr. Joe Cascone, Owner

    Customer Contact

    • Mr. Joe Cascone, Owner
    Additional Contact Information

    Fax Numbers

    • (708) 560-7287
      Other Fax

    Phone Numbers

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    10/21/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    Mold Pro was hired to remove mold from the basement. Date of service was 9/20/22. I paid $1750 for the service. I am a 75 year old single lady, and may have *** taken advantage of. I had paid the invoice right away. I have photos, emails, and friend/witness regarding their work. I am still getting sick from the mold, and have been going to the doctor regularly for this. I cannot eat and am constipated. My friend *************************** also gets headaches and sinus issues when she comes over. The servicemen (2 young guys) were only there for a short time, and left without letting me know. I called ********************* (owner of the company) to see where they went, and he thought they went to lunch. Then, he called back and said they had left. I continued to feel sick from the mold, so I went down to check with *****, and there were spots that appeared to be uncovered or only lightly covered by the mold treatment. The basement was dusty and dirty. They had removed 12 large garbage bags of insulation, which was made of fiberglass. The light fixture in the basement also fell down and broke, with lots of broken glass, due to the servicemen not replacing the light fixture properly. *** refuses to return to my house to clean up the mess. *********************** (sister in law of the owner) came for a reinspection 10/10/22 after I repeatedly called the company. She told me and my friend ***** that some areas need to be redone and re-covered by mold treatment, and the crawl space needs to be cleaned up. However, *** replied on 10/12/22 that he would only redo spots that were missed, but they do not vacuum or sweep crawl floors. He also lied about the servicemen taking out the **** filter while they were there on 9/20/22. The **** filter was actually removed my me and my friend ***************************** on 9/19/22. I need Mold Pro to redo needed areas, and to clean up the mess in the basement and crawlspace as recommended by ***********************.
    Read More

    Customer Reviews

    6 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Debra R

    5 stars

    02/23/2024

    I just experienced a wow moment! The certified professionals at Mold Pro removed all of the mold which was located in every room in my basement. It wasn't easy coordinating the removal of all mold compromised items (including furniture) in my basement. The team and Mold Pro was patient, helpful and ensured I stayed calm and reassured me they were there to help solve my problem. They exceeded my expectations!The team was punctual, had such positive energy and was very knowledgeable. They explained clearly to me the effects mold can have on my health, mold spores and how to reduce it to eliminate it becoming air-bound, how important it is to keep the air purified and reassured me my mold problem is gone! They completed the job in 1 day. I could tell they knew exactly what they were doing. They understood the assignment - - what a relief! They taught me so much.*** (owner), answered all of my concerns, managed the process and was very knowledgeable and professional. In short, it was excellence at it's best! Thanks to the team for all your hard work; great job! I give you 5 stars!

    Mold Pro Chicago Response

    02/24/2024

    Thank you for posting your experience with Mold Pro Chicago. It is important so that potential clients in our future know that they have a choice of a mold professional company that advocates for them, "getting in the same boat" with them, bringing calm and confidence that their concerns will be our concerns. We bring 19 years of experience, and an ethical standard based on the Golden Rule: Do to others as you would have them do to you. Honesty, Care and professionalism make all the difference!

    Local BBB

    BBB of Chicago & Northern Illinois

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