Business ProfileforAXA Assistance USA, Inc.

Zero star insurance company. The only 5 star reviews come from people that haven't had to file a claim. I had a policy in 2022 that was to cover me for my 2 months of travel in Europe. I fell down some stairs in ************. and hurt both my arms. Nearly broke them both. They swelled up hugely and I new that was going to end my trip. I went online the same day and found a one way flight that was less than a third of what the airlines were charging so I booked it. $495 was the cost. I came home the next day and immediately went to my primary doctor to get x-rays to see if anything was actually broken and they were not, lucky. I then filed a claim to simply get my $495 airfare back as my insurance took care of the doctors here in the ***. Everything I did saved them thousands of dollars had I gone to a doctor in ***********, and then booked a one-way flight home. After a month or two they simply denied me everything. ****, and said because I didn't call them and see their doctors in *********** I had no claim. I showed them pictures of my arms all swelled up and my doctors report from here but that did not matter. I have just had another incident on a cruise and got great service from AON. I will use them or Allianz in the future. What AXA offers sounds great until you file a claim. I expect them to answer this review with their normal, WE REALLY CARE LETTER AND WE'LL LOOK INTO THIS. Total BS. What they are really good at is answering you, 100%, on how you won't get paid for your claim.

Dear ******, thank you for submitting your review. It is AXA Assistance USAs goal to provide excellent service to all of our customers. We take each complaint very seriously and see it as an opportunity to improve our service and processes. Your claim was processed in accordance with the terms and conditions listed in your travel protection plan, however, if you disagree, you may file an appeal with the claims administrator. We remain available to assist you and we thank you for your business.