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Find a Location

Roanoke Insurance Group Inc. has 1 locations, listed below.

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    Business ProfileforRoanoke Insurance Group Inc.

    Insurance Services Office
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 8 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 1/1/2016

    Years in Business: 51

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Through its two divisions, Roanoke Insurance Group Inc. offers cargo insurance, surety bonds and ATA Carnets for the trade and transportation industry.

    Business Details

    Location of This Business
    1475 E Woodfield Rd 500, Schaumburg, IL 60173-4903
    BBB File Opened:
    10/7/2008
    Years in Business:
    51
    Business Started:
    1/2/1973
    Business Incorporated:
    1/2/1973
    Accredited Since:
    1/1/2016
    Type of Entity:
    Corporation
    Alternate Business Name
    • Roanoke Underwriting
    • Roanoke Trade
    Business Management
    • Ms. Theresa Garcia, Owner
    • Ms. Angela Fanelli, Compliance Manager
    Contact Information

    Principal

    • Ms. Theresa Garcia, Owner

    Customer Contact

    • Ms. Angela Fanelli, Compliance Manager
    Additional Contact Information

    Phone Numbers

    Customer Complaints

    5 Customer Complaints

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    File a Complaint

    Customer Reviews

    8 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    RINA R

    1 star

    06/17/2024

    We filed a claim in Oct. 2023. We did not receive a confirmation that the claim was received. We followed up in Jan 2024 for an update and was given a timeline for payout around March 2024. On Feb, 27 2024, Roanoke advised the claim documents were being audited. On March 6th, we were advised payment was being mailed on 3/8/2024. The check was never received. We continued to follow up for status/check info and never received a response until 6/5/2024 advising us that the documents were not legible which doesn't make sense since documents were under audit in Feb 2024 and we were advised payment was scheduled for March 8, 2024. Final communication was that the bond was exhausted and there were no funds available to pay the carrier. Roanoke failed the carrier in this scenario by not communicating, following up, and did not follow through bond payment.

    Local BBB

    BBB of Chicago & Northern Illinois

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