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          Matrix Exteriors, LLC has 1 locations, listed below.

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            Business ProfileforMatrix Exteriors, LLC

            Home Renovation
            BBB accredited business

            At-a-glance

            Customer Reviews

            4.85/5stars

            Average of 61 Customer Reviews

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 10/13/2017

            Years in Business: 7

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Matrix Exteriors Offers Home Renovations,

            Business Details

            BBB File Opened:
            8/21/2017
            Years in Business:
            7
            Business Started:
            7/22/2016
            Business Started Locally:
            7/20/2016
            Business Incorporated:
            7/20/2016
            Accredited Since:
            10/13/2017
            Type of Entity:
            Corporation
            Related Businesses
            Business Management
            • Mr. David Ortiz, Owner/Manager
            • Ms. Amy Berrios, Corporate Manager
            Contact Information

            Principal

            • Mr. David Ortiz, Owner/Manager
            • Ms. Amy Berrios, Corporate Manager

            Customer Contact

            • Mr. David Ortiz, Owner/Manager

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/22/2022

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            In August of 2021 we were approached by Matrix Exteriors about replacing our roof. We had worked with Matrix in 2018, having them do our siding, gutters and down spouts, and at that time were pleased with their work. When they approached on 08/21, we agreed to have the work done and also asked to have Soffit and Facia included which was agreed upon for an additional $2K, however ***** never included that in the contract. The paperwork was submitted to the insurance, the insurance checks came and we forwarded them to Matrix, the checks have been cashed and ***** from Matrix has been harassing us for payment of $3K not $2K, and is now threatening a mechanics lien on our home.Also, he never set a date for work to begin. He was informed that we would be going on vacation. He decided to begin work when we were on vacation. The construction crew drove all around our yard and right over our septic pipes that were sticking out of the ground by approximately 24 inches and broke them. When we returned from vacation we returned to sewage spillage from their carelessness. My husband contacted ***** and informed him of the septic situation. ***** showed up to assess the situation. My husband gave him ballpark estimates of having septic repairmen do the repair work, but ***** had a few expletives to describe his disagreement in the cost and ended up saying that he would have his crew come and do the the work to repair the damage but never came back! Since then ***** has been sending rather vulgar text messages, leaving threatening voicemails and emails. I called to try and resolve the situation in a civilized manner and immediately got yelled at by him that he was going to put a lien on my house. I told him that I didn't have an invoice or a contract, so he said he would make one up and send it. So that's exactly what he did, yesterday, he sent us an invoice for $3,000.00, that he alleges he sent us back in 8/20/21. I checked spam email and I never had an email 8/20.
            Read More

            Customer Reviews

            61 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            David S.

            12/02/2023

            I havent seen a company this organized & professional in a long time Service excellent, personal relationship excellent, pay attention to details excellent. If you want to deal with reliable people who focus and understand that customer service is paramount. Contact **********************.

            Local BBB

            BBB of Chicago & Northern Illinois

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