Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Hyatt Hotels Corp. has 630 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Hyatt Hotels Corp.

      150 N Riverside Plz Chicago, IL 60606-1598

      BBB Accredited Business
    • Hyatt Hotels Corp.

      100 W Monroe St Chicago, IL 60603-1967

      BBB Accredited Business
    • Hyatt Centric Chicago Magnificent Mile

      633 N Saint Clair St Chicago, IL 60611-3234

    • Hyatt Hotels Corp.

      9805 Q St Guess Service Omaha, NE 68127-3273

    • Hyatt Hotels Corp.

      27576 Maecliff Dr Warrenville, IL 60555-2934

      BBB Accredited Business

    Business ProfileforHyatt Hotels Corp.

    Hotels
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.14/5stars

    Average of 81 Customer Reviews

    Customer Complaints

    825 complaints closed in last 3 years

    389 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 1/9/2024

    Years in Business: 37

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Hyatt Hotels Corp. operates 1,000+ hotel and all-inclusive properties in over 75 countries across 6 continents. Hyatt’s offerings include brands in the Timeless Collection, including Park Hyatt®, Grand Hyatt®, Hyatt Regency®, Hyatt®, Hyatt Residence Club®, Hyatt Place®, Hyatt House®, Hyatt Studios, and UrCove; the Boundless Collection, including Miraval®, Alila®, Andaz®, Thompson Hotels®, Dream® Hotels, Hyatt Centric®, and Caption by Hyatt®, the Independent Collection, including The Unbound Collection by Hyatt®, Destination by Hyatt®, and JdV by Hyatt®, and the Inclusive Collection, including Impression by Secrets, Hyatt Ziva®, Hyatt Zilara®, Zoëtry® Wellness & Spa Resorts, Secrets® Resorts & Spas, Breathless Resorts & Spas®, Dreams® Resorts & Spas, Hyatt Vivid Hotels & Resorts, Alua Hotels & Resorts®, and Sunscape® Resorts & Spas.

    Business Details

    This is a multi-location business.

    Find a Location

    Hyatt Hotels Corp. has 630 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Hyatt Hotels Corp.

        150 N Riverside Plz Chicago, IL 60606-1598

        BBB Accredited Business
      • Hyatt Hotels Corp.

        100 W Monroe St Chicago, IL 60603-1967

        BBB Accredited Business
      • Hyatt Centric Chicago Magnificent Mile

        633 N Saint Clair St Chicago, IL 60611-3234

      • Hyatt Hotels Corp.

        9805 Q St Guess Service Omaha, NE 68127-3273

      • Hyatt Hotels Corp.

        27576 Maecliff Dr Warrenville, IL 60555-2934

        BBB Accredited Business
      Headquarters
      150 N Riverside Plz, Chicago, IL 60606-1598
      BBB File Opened:
      5/24/1994
      Years in Business:
      37
      Business Started:
      4/27/1987
      Business Incorporated:
      4/27/1987
      Accredited Since:
      1/9/2024
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Alternate Business Name
      • Hyatt House across from Universal Orlando Resort
      • Park Hyatt Chicago
      • Hyatt International Corporation
      • Hyatt Residential Group
      • Hyatt Place Chicago Downtown/The Loop
      • Hyatt
      • Hyatt Place Chicago/River North
      • Hyatt Rosemont
      • Hyatt Centric the Loop Chicago
      • Hyatt Chicago Magnificent Mile
      • Hyatt Deerfield
      • AP Aim Deerfield Tenant LLC
      • Hyatt Lisle
      • Hyatt Corporation
      • Hyatt Hotels & Resorts
      • Hyatt House Chicago/Naperville/Warrenville
      • CPX Warrenville ES OPAG LLC
      • Hyatt Place
      • Hyatt House Chicago/Schaumburg
      • Hyatt Place Chicago/Naperville/Warrenville
      • Hyatt Regency Chicago
      • Hyatt Regency
      • Hyatt Regency-Woodfield
      • Hyatt Regency Suites on Michigan Avenue
      • Hyatt Regency O'Hare
      • The Hyatt Lodge
      • Hyatt Regency McCormick Place
      • Hyatt Place Chicago-South/University Medical Center
      • Hyatt Place Chicago/Downtown-The Loop
      • Hyatt Place Chicago/Hoffman Estates
      • Hyatt Place Chicago/Itasca
      • Hyatt Place Chicago/Midway Airport
      Business Management
      • Ms. Hope McCain, Director of Customer Care
      Contact Information

      Principal

      • Ms. Hope McCain, Director of Customer Care

      Customer Contact

      • Ms. Hope McCain, Director of Customer Care
      Additional Contact Information

      Fax Numbers

      • (312) 755-1601
        Other Fax
      • (847) 597-4506
        Other Fax

      Phone Numbers

      Website Addresses

      Industry Tip

      BBB Tip: Traveling soon? Shop smart when booking a hotel room

      Customer Complaints

      825 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Customer Reviews

      81 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Ashley C

      1 star

      09/16/2024

      Sock in room. That's not the worst though. I still have a second charge on my bank account for the room charge. I was double charged and no one will help me with it. I am having to go thru my bank to file fraudulent charges against the hotel. They told me it would come off after 5 days but that was just to get me out of the hotel. Would never stay here again. Beware!!!

      Local BBB

      BBB of Chicago & Northern Illinois

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.