Business ProfileforNetwork Hvac LLC

Placed an appointment for service from the website for Network HVAC, LLC. I found out later that, by mistake, I selected A/C Clean and Check instead of Furnace Clean and Check. One would think that a service request, in January, for an A/C Clean and Check was made by mistake. Instead of anyone from Network HVAC reaching out to me to verify whether I needed service ****** told me they just deleted the service request unbeknownst to me. On the day that Network HVAC was scheduled to come to my home to fix my furnace that had been malfunctioning intermittently, I called to get an estimate on the **** twice. First time no answer, left a message. Second time I spoke with ******. Thats when I was told that my service request had been deleted so no one was coming that day (I had taken time off from work to make sure I was home when they arrived). He apologized for the mix up and said he would put me on the schedule for the next day. Next day, ****** calls around the time he should have arrived to say that he is running behind and could he schedule for the next day. I agreed. After discussing what was going on with the furnace I was advised to wait until it stopped working, make a claim with my home warranty company, and then text him so that they could watch for the service ticket. When the inevitable happened on the coldest day I followed the instructions I had been given. To this day I haven't received a response. Another company was dispatched and got the furnace up and running. Sadly, this was not the first time Network HVAC failed to follow up on a request for service from me. I requested them to replace a Nest Thermostat with a newer version. Called and texted. no response. Hired someone else. They obviously don't value my business. There are companies that will.