Business ProfileforHonest Guys Heating & Cooling

Honest Guys was recommended to me by a family member, so I thought I was in good hands. After discussing the prices, we settled on a date of June 14th for the 1st house and and July 9th for the 2nd house. Immediately after the installation of the 1st house, I began to have problems with the house cooling the upstairs. This dispatcher sent someone out and the problem still isn't resolved because for a new system, the air is not blowing enough cold air. For the installation of the second house, again I began having problems immediately. The first issue was the freezing of the freon lines and water running on my floor. During the hours of my business in 90 degree weather, I was told to turn the system off so they could check it the next day. When they came to check my new system, it wasn't as hot outside and they didn't say much but everything was alright and it shouldn't be freezing up. The problem is, if there was nothing wrong, it wouldn't be freezing or leaking. Also, the only reason my upstairs for the 2nd house had a decent amount of cooling was because of 5 ceiling fans and 1 blower in the upstairs. I contacted the dispatcher **** so she could contact the owner to give me a call and to this day, he has not reached out to me besides texting me on a system. On July 17th and August 11th, I asked for the owner, but instead he keeps sending **** and ******. The owner ******************************* was supposed to come to look at my system on 08/25, but he was a no show. On 08/27, he texted and lied saying he came to my home on 08/25, but I work from home and he never came. After 08/27, the owner refuses to contact me or my husband and I've called several times. I also went by what was supposed to be the business office, but it is only a church. I'm on a payment plan with FTL Finance and for the 1st house, they need to do some adjusting so the upstairs cooling system works properly. I want a credit for the 2nd house and they can take their system back and wipe the charge.