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      Country
          Country

          Find a Location

          Darvin Furniture & Mattress has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Darvin Furniture & Mattress

              15400 S La Grange Rd Route 45 Orland Park, IL 60462-4799

              BBB Accredited Business
            • Darvin Furniture & Mattress

              19111 Darvin Dr Mokena, IL 60448-8578

              BBB Accredited Business

            Business ProfileforDarvin Furniture & Mattress

            Furniture Stores
            Multi Location Business
            BBB accredited business

            At-a-glance

            Customer Reviews

            4.57/5stars

            Average of 214 Customer Reviews

            Customer Complaints

            60 complaints closed in last 3 years

            12 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 4/27/2018

            Years in Business: 103

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Darvin Furniture is a Furniture and Mattress store located in Orland Park, IL. This company provides and sells furniture for living rooms, bedrooms, dining rooms, home offices, home theaters, as well as outdoor living. This company also sells mattresses and rugs.

            Products & Services

            Darvin Furniture is an Employee Stock Ownership Plan (ESOP) company dedicated to offering value by providing the finest selection of affordable, fashionable home furnishings with a level of customer service unequaled in the marketplace.

            Business Details

            This is a multi-location business.

            Find a Location

            Darvin Furniture & Mattress has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Darvin Furniture & Mattress

                15400 S La Grange Rd Route 45 Orland Park, IL 60462-4799

                BBB Accredited Business
              • Darvin Furniture & Mattress

                19111 Darvin Dr Mokena, IL 60448-8578

                BBB Accredited Business
              BBB File Opened:
              11/1/1991
              Years in Business:
              103
              Business Started:
              6/1/1920
              Business Incorporated:
              12/11/1968
              Accredited Since:
              4/27/2018
              Type of Entity:
              Corporation
              Alternate Business Name
              • Darvin Mattress Store
              • Darvin Furniture and Appliance of Orland Park, Inc.
              • Darvin Furniture
              Hours of Operation

              Primary

              M:
              10:00 AM - 9:00 PM
              T:
              10:00 AM - 9:00 PM
              W:
              10:00 AM - 9:00 PM
              Th:
              10:00 AM - 9:00 PM
              F:
              10:00 AM - 9:00 PM
              Sa:
              10:00 AM - 6:00 PM
              Su:
              11:00 AM - 6:00 PM
              Business Management
              • Mr. Will Harris, President
              • Mr. Marty Darvin, Board Member
              • Mr. Steven Darvin, Board Member
              Contact Information

              Principal

              • Mr. Will Harris, President

              Customer Contact

              • Ms. Vicky Georgiadis, Director
              • Ms. Rebecca Glisson, E Commerce manager
              • Ms. Ethel Stichter, Office Manager
              Additional Contact Information

              Phone Numbers

              Customer Complaints

              60 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              01/19/2024

              Complaint Type:
              Problems with Product/Service
              Status:
              Answered
              I bought two accent chairs, and one loveseat. One of the chair cushions is like 3-4inches from the frame. First, I was advised there were no more chairs in that model, so I did some research and found that the company was able to get the same accent chairs. Darvin sent two more of the chairs out and the cushions were more than 3-4inches from the chair frame, so I declined the delivery. Darvin then requested I go back into the store to reselect; however, I went in twice over a 6-month period and was unable to find accent chairs that worked for my decor. I have been working on this issue since July and offered to come back in and select a couch and two accent chairs that would match my decor. The employee I worked with over this six-month period knew that I offered to reselect a couch and two accent chairs, however, she took her time in resolving this issue and responding to my request, which she declined in December. ******* this time I have noticed the loveseat is now showing signs of poor durability and poor quality. I have been a loyal customer off and on for 23 years and have never been subjected to such poor quality and customer service. My phone calls to the employee I worked with trying to resolve this issue were not returned in a timely manner, she dragged out my request to have my purchase returned and has since declined to allow a full resection. In addition, I called Darvin and requested to speak with a manager twice and no manager name or phone number was provided.
              Read More

              Customer Reviews

              214 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Chris Z

              02/18/2024

              Love Darvin furniture! *** was a big help in finding what I wanted. Everyone there is kind and understanding.

              Darvin Furniture & Mattress Response

              02/19/2024

              ***** thank you for the great 5 STAR REVIEW! We appreciate the time to leave this thoughtful review. *** has been with us awhile and does pay attention to details. Please let us know if we can assist with anything in the future. We are always here to help

              Local BBB

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