Business ProfileforFloorguard, Inc.

Floor guard was hired to fix the floor epoxy in front of a large commercial freezer. They were informed that the door would need to be removed before the job was done. I clearly discussed this concern with ************ (salesperson) before the installer did the job. We raised the concern and we discussed over the phone what was to be done. I was very clear with **** that the door needed to come off, but the installer just came and did the work. I did not even know when he came into the building, he just went and did the job because he was familiar with the facility from other work. **** failed to get it into the notes to the installer. When I asked about it getting on the invoice, **** told me it would not be a problem and would be taken care of. The installer left the job without telling anyone he was done. In my previous 3 experiences with the company, someone talked with me before they left any job. I was in the building that day and I was the one who found the door left open at around 5pm. Had he come to me at 3 pm when he finished, we would have figured this out and come up with a solution. Instead I closed the door to the freezer as there was no sign saying to leave it open, nor did he communicate with anyone that the door needed to be left open. Nor was the area taped off, only the door taped open. Let's just use common sense here, he left a freezer door open in a commercial kitchen and walked off the job. In this case floor guard is not taking responsibility for the damages to our freezer door, its employees actions and how they communicate with customers? Regardless of ****'s failure to communicate the door coming off, the installer failed to speak with us after he completed the job. Now floor guard is unwilling to except their damages in this matter from either end. We have shared the invoice of the damage to the freezer door with Floor guard and they are unwilling to pay for it.