Business ProfileforGreat Western Flooring of Naperville

In May 2021 Great Western Flooring (GWF) installed luxury vinyl plank to the first floor of my home. In January 2023 the planks began to lift and buckle throughout several areas of the floor. In some rooms the planks actually came entirely out of their position on the floor. This has created a tripping hazard which makes it difficult for the kitchen floor to even be walked on. A field manager from GWF visited my home in February 2023 and assessed the damage to be from poor installation. The president of the company, *********************, offered a small installation discount to have the entire floor redone. We, the customer, would be responsible for the cost of the new materials, product and the remaining labor fees that were not discounted. The original floor purchase was aproximately $9000. The new estimate including their discount would be aproximately $13,000. The floor is covered under warranty however they are stating that because a wheelchair was used it voids the warranty. The warranty received from the manufacturer, ****, does not specify this. I'm seeking help to get the floor replaced or refunded.