Business Profilefor2nd Chance Water Restoration, Inc.

October 11, I requested bids from Yelp for repair work in my basement following the summer flooding and water damage. I indicated I needed drywall replaced, floor tile repaired and the external door replaced. October 13, reps from 2nd Chance came to my house to review the damage. I showed them the damaged areas and current rotted door and told them I needed a weather proof door; not another wooden door that would rot. I received the estimate on 10/17. On 10/19, I responded to the estimate via email to confirm the estimate included all materials and said I would like to use a weather proof door on the repairs because a wooden one would just rot like the current one. On 10/19, 2nd Chance responded via email and said that finding a door I would be happy with shouldn't be a problem, but I should expect a negligible price increase. I responded on 10/24 via email that I accepted their estimate with the understanding that they not use a wooden door. I would have selected another company that could do all work if they had said up front they couldn't meet my request. They started work 11/1 and showed up on 11/3 with a wooden door. I sent an email on 11/4 reiterating that I did not approve a wooden door and I was unhappy that the tile installation was not done well - many corners were sticking up and dangerous to walk on. They said they would make things right. On 11/7, they returned and said they could not provide a metal door and removed that from the estimate. I am still waiting to see if their fix for the tile is sufficient to prevent harm. They did not do the work as requested and my new tile and drywall is exposed to water damage from the original damaged door. I have paid a $1,000 deposit against the revised $1,663 estimate.