This Business Is Not BBB Accredited

HSBC Finance Corp.

HSBC Finance Corp.

(800) 547-8776

HSBC Finance Corp.

139 years in business
961 N Weigel Ave
Elmhurst, IL 60126-1058
Fax Numbers
  • (847) 564-7094
  • (800) 547-8646
  • (877) 404-6172
  • (918) 669-8855
  • (908) 203-4229
  • (908) 203-4229
  • (831) 755-6627
  • (813) 571-8998
  • (800) 543-1080
  • (803) 835-9726
Additional Phone Numbers
  • (800) 391-6311
  • (800) 959-1373
  • (800) 365-2027
  • (800) 216-1013
  • (800) 622-2580
  • (800) 210-8115
  • (503) 293-4037
  • (800) 343-7097
  • (800) 550-3278
  • (800) 338-4626
  • (918) 669-8800
  • (877) 560-0761
  • (800) 942-0764
  • (800) 888-2238
  • (908) 203-4344
  • (800) 529-2608
  • (800) 211-9974
  • (716) 651-6567
  • (847) 564-6474
  • (312) 466-8222
  • (630) 617-6569
  • (800) 565-7500
  • (888) 333-2201
  • (224) 880-7000
  • (847) 597-2600
  • (224) 544-2000
Additional Email Addresses
BBB File Opened: 08/01/1928
Business Started: 01/01/1878
Business Started Locally: 01/01/1878
Business Management
  • Mr. Carlo Airdo, V.P., Consumer Affairs
  • HSBC Retail Services Disputes Address
  • Ms. Katherine Frieri
  • Dam Hirsch, Manager
  • Traci Holland
  • Jada Howard
  • Brendan Mcdonagh, Chief Executive Officer
  • Mr. Marty Milella, VP Customer Service and Sales
  • Ms. Theresa Nicchia, Dept Manager
  • Ms. Sandra X. Vasquez, Project Manager

Contact Information
  • Customer Service: Ms. Kecia McPherson
Business Category
  • Financial Services
  • Banks
  • Banking Services
  • Credit Cards & Plans
  • Investment Advisory Service
  • Investment Securities
  • Loans
  • Consumer Finance & Loan Companies
  • Mortgage Brokers
  • Stock & Bond Brokers
  • Credit Services
  • Furniture - Retail
  • General Merchandise - Retail
  • NAICS: Investment Advice
  • Credit Card Processing Service

Additional Information
  • January 2008 - The BBB would like to inform consumers that if they have a complaint regarding Bon Ton credit cards or any other billing related issues, these complaints should be filed at the Chicago BBB as HSBC is the third party credit card process...
  • January 2008 - The BBB would like to inform consumers that if they have a complaint regarding Bon Ton credit cards or any other billing related issues, these complaints should be filed at the Chicago BBB as HSBC is the third party credit card processor for the company. Any other complaints against Bon Ton that do not involve credit cards should be filed at the BBB of Metro Washington DC and Eastern Pennsylvania in Harrisburg. To contact the Harrisburg BBB, please go to

    September 2007 - The BBB would like to inform consumers that should they receive calls regarding correspondence from HSBC Nevada N.A., they should get in touch with HSBC directly.
    Per HSBC, privacy letters are being sent to consumers who have accounts with Carson's Bulk (Carson's). The letters are legitimate and should be of no alarm.

    Effective March 15, 2010, all HSBC Auto Loan complaints will be handled by the Dallas BBB as a result of the recent agreement between HSBC Finance Corporation and Santander Consumer USA, Inc, which is located in the Dallas service area.

    The Chicago BBB will continue to process all complaints (other than the aforementioned) against HSBC Finance Corporation and their affiliated dba companies.

Products & Services
This company offers consumer loans, credit cards and auto financing.
Service Area
We service the following area(s): Illinois
Alternate Business Names
  • Household Recovery Services
  • Household Life Insurance Company
  • Household Financial Services
  • Household Mortgage Services
  • Household Bank VISA
  • Household Finance Corporation
  • Household Bank FSB
  • Household Automotive Finance Corporation
  • Orchard Bank
  • Beneficial Finance Corporation
  • HSBC Card Services
  • HSBC Bank Nevada
  • HSBC Consumer Lending
  • HSBC Mortgage Services
  • HSBC Retail Services
  • HSBC Taxpayer Financial Services
  • Decision One Mortgage Corp.
  • HSBC Insurance
  • Metris-Direct Merchants Bank
  • Bon-ton/Elder-Beerman
  • Polaris Star Card
  • Reward Zone Program
  • H S B C Securities (usa) Inc
  • HSBC Finance Corp
  • American Dreamcard
  • Beneficial Mortgage
  • Household Credit Services, Inc.
  • Account Central
  • HSBC North America Holdings


Government Action

Madigan Announces $470 Million National Settlement with HSBC

In a press release dated February 5, 2016 Illinois Attorney General Lisa Madigan announced a $470 million joint state-federal settlement with mortgage lender and servicer HSBC to resolve allegations that the company engaged in mortgage origination, servicing and foreclosure abuses.

The settlement will provide direct cash payments to Illinois borrowers for past foreclosure abuses, and lo

... Read More

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Factors that affect the rating for HSBC Finance Corp. include:

  • Failure to respond to 58 complaint(s) filed against business
  • 16 complaint(s) filed against business that were not resolved
  • Government action(s) against the business

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

HSBC Finance Corp.

This Business Is Not BBB Accredited

HSBC Finance Corp.

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