Customer ReviewsforNewark, an Avnet Company

Placed an order on Friday before 9pm EST for a small part that was in stock, paid nearly $60 for 2nd day air shipping. I am expecting it to be delivered on Monday or Tuesday the latest. As of mid night Tuesday, the order had not been shipped.

Hi, would be happy to look into what happened with your order but I do not find an order for anyone under the email address of ****************** Can you please help with an order confirmation # or Purchase Order # ?

I haven't received my order in 8 months. Meanwhile I was easily able to get the same product from Amazon, so I can't imagine it's a supply chain issue. I'm very curious whether my order will ever be honored or I'm going to be ignored forever. I tried to submit a review of the vendor and had to fight with the system just to leave feedback! Newark made me disable my adblocker to leave a review, then asked me to confirm my review via e-mail, THEN when I tried to confirm my review, they directed me to a webpage that came up as inaccessible. Newark seems like a scam company. I mean, why obfuscate so much if you are legitimate?

All customer feedback bad or good is important and provide us an opportunity to make improvement when needed or confirm what were doing is a value to the customer. Its never our intention to block or limit a customer from raising a concern about our website, organization or the products we offer. Feedback of any kind helps us help the individual customer, as well as any customer in the future that *** have a similar concern. We strive to make the customers online experience, at any interaction point, as easy as possible and feedback is one of the many tools we use to tray and reach that goal. The purpose for requesting a review confirmation via email is to validate we have an active way to contact the customer. Having a way to contact the customer allows us an opportunity to follow-up if the customer requests us to do so. As mentioned customer feedback is a way for us to understand the customer concerns about the products we offer, and also helps us make the online experience as easy as we can for our customers. Please note, the review option is only one way we receive customer feedback. We offer live online chat, provide a **************** request option as well as offering direct email address to sales and our technical support team. All presented to customer on the website ********************************************************* at Newark Stock # **AJ4884 on Order # ******, the manufacturer is unable to provide us with a lead-time on this part. As components to build the part become available they build and ship the part but the timing is unpredictable. I agree some are on Amazon and **** but I can't tell how long they have had them or how long they waited to get them and resell them. Your order is still on backorder at this time. If you would like to cancel your order please contact our customer service team to do so. By phone ************ or via email ******************************************

Scam. After I placed credit card order I received this email: “Please respond with the following information: The phone number you have on file with your bank The bill-to address that is on file with your bank A member of the Credit Card team will contact your bank directly to resolve this issue in a timley manner.”

Thank you for your feedback! We have made some changes to the rules that are followed regarding when to hold an order up for verification. Those updates would have prevented your order from being held up.I do see that your order was released and has shipped.

This is despicable Company. I believe they should not be allowed to conduct business they way they are.What supposed to be ordering single item, large enclosure (qty: 4) and receiving it in 2 4 days as stated on their website turned into 3 weeks process during which numerous errors were made; entries I typed myself on their website mysteriously changed to something unrelated; due to this error initial order was cancelled; after delays defected product was received and I did not raise it with them yet I see strong indication the product was shipped defected. All this resulted in repeated delays. The staff is polite and accommodating yet they do not mean what they say. I was told yes email confirming your order will be sent to you in 1/2 hr and this did not happen; you will receive it in 2 days this did not happen; we ship it to you from our US warehouse direct this did not happen, instead they shipped it ground to their warehouse with big delay overall. And it was going on and on and on...I am materially at loss as a result of this operation.Needless to say: no interest in using their services ever again.

Thank you for sharing your experience so we could look into the challenges we caused you and improve the experience we provide to our customers. I reviewed your interactions and noted areas for improvement for the managers to review and address. One of the managers has also been attempting to reach you via phone to ensure your issue is now resolved, in that you have your parts and appropriate credits. My apologies for all the delays you faced and the experience you had with us on this order.

Placed an online order with them and paid with credit card. Was emailed that they need additional credit card info like the "800" phone number on the back, the phone number for the bank, and the bill-to address. Well, no reputable company needs these phone numbers, and the billing address was included in the original order. They cancelled my order, thank goodness. I happily informed them that I will NEVER deal with them again.

This order was for 5 raspberry pis which has a been a frequent fraud order for us over the years (both SKU and quantity). Our algorithm also identified it as the first order with this card, Contact ID and ship to address which are additional red flags. The order was cancelled after we sent 3 emails and didnt receive a response. This all in an effort to prevent fraudulent use of customers credit cards with us.