Business ProfileforPayline Data Services, LLC

I have used Payline Data for almost 5 years with very few issues and ones that were always resolved. Recently, I discovered that they began adding risk fees with certain credit cards that started back in October of 2021. To my fault, I didn't read the bottom of each statement I had access to on their portal stating that certain fees would be added starting October 1st of 2021. However, when trying to find out more about these fees and which cards they would be applied to for using, I could not get an answer. First, they stated that I was taking too many cards (not present) and/or swiping too many cards instead of using the chip. After explaining this was not the case, they said some cards have different risk levels and therefore they were adding these fees. Basically, certain business cards or rewards cards may have risk fees associated with them. Keep in mind, they were doing this and not the credit card company. So, everything I was doing for the first 4 years was fine but then I began getting charges for certain cards (like 50%) but they couldn't tell me which cards were doing this and gave no solution to the problem. This last month, my credit card processing fee was over 4% and with only a small portion from AMEX. Ironically, the last time I spoke with them, they offered to give me a $500 credit for this year or something to that effect. This convinced me that they knew they were doing something that was not fair and decided to try and make me happy so that I wouldn't leave. So, please be aware of this if you are considering using them for credit card processing or if you already do.