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Find a Location

Closets By Design Chicago South has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforClosets By Design Chicago South

    Closet Organizers
    BBB accredited business

    Additional business information

    Additional Info:
    This Location is franchise owned by CHICAGOLAND CLOSETS, LLC
    See all additional business information

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 4/1/2016

    Years in Business: 9

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Closets By Design builds, and installs custom closets, garage cabinets, home offices, laundries, pantries, wardrobe mirror doors, and much more.

    Products & Services

    Closet Storage, Garage Storage, Home Office Storage, Laundry Storage, Pantry, Wallbed, Wall Organizing, Hobby

    Business Details

    Location of This Business
    4820 Venture St, Lisle, IL 60532
    BBB File Opened:
    4/12/2016
    Years in Business:
    9
    Business Started:
    2/27/2015
    Business Started Locally:
    4/1/2015
    Business Incorporated:
    2/27/2015
    Accredited Since:
    4/1/2016
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Chicagoland Closets, LLC.
    • Closets By Design
    Hours of Operation

    Primary

    M:
    9:00 AM - 4:30 PM
    T:
    9:00 AM - 4:30 PM
    W:
    9:00 AM - 4:30 PM
    Th:
    9:00 AM - 4:30 PM
    F:
    9:00 AM - 4:30 PM
    Sa:
    9:00 AM - 2:30 PM
    Su:
    Closed
    Business Management
    • Mr. Paul Ridsdale, General Manager
    Contact Information

    Principal

    • Mr. Paul Ridsdale, General Manager

    Customer Contact

    • Donna Ridsdale, Accounting Manager
    Additional Contact Information

    Phone Numbers

    Website Addresses

    Customer Complaints

    2 Customer Complaints

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    File a Complaint

    Customer Reviews

    2 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Agne S

    1 star

    06/30/2022

    *****************************(pleasant)explained that with ongoing discount,her designer discount,&multi-space discount(did 4 closets)wed get approx 50% discount(bringing our cost to approx $8k)!Installation began 10 weeks later(12/1/21).Closets were installed in 1 day& they looked TERRIBLE.2 youngsters did installation& it was obvious they didnt give care!We remodeled the entire house-everything was new &freshly painted.When installing,they scratched walls&ceilings in places where there was no closet,used chipped panels in all closets, created tons of holes when s******* closets in,broke off large piece of panel&instead of telling us they damaged it &would give us a new one, they patched it &hoped we wouldnt notice.Husband set a date for them to come back& repair damages.They came for repairs on Friday(2/18/22) mid-day.EVERY closet needed to be repaired &they ran out of time(go figure).They did 1 closet that day.Damages were SO bad (more damage&nonsense).They said theyll be back to finish rest Tues.(3/1/22)not the following week, but week after.Unprofessional!Spoke w/ ***** who said *****(manager)will reach out to my husband-never did.Called ***** &told her what I thought,how horrendous&sloppy job was.Told her of my photos of closet that was finished/repaired& she told me to send them to *****.Sent photos,he asked me to explain which panels were still damaged.Told him Im not explaining anything because I dont want them to touch the closet!He offered a discount of 5%.HA! I told him thats an insult & a slap in the face for everything we dealt with!His response to that-nothing!Workers came Tues. morning as scheduled (3/1/22)&finished repairing damages.I cleaned the closets & was appalled.How could such a professional company do such a TERRIBLE job?We dont want them back at our house again.For 8k(w/ a 50% discount)you expect the closets to be decent.************************* sent warranty which had all wrong info(name,address,job#,date)If I didnt check,they wouldnt either!

    Closets By Design Chicago South Response

    07/01/2022

    Hello BBB, We install 1000's of projects a year. We have close to 5 star reviews on all social media sites. We care highly about our quality and craftmanship. Are we perfect...NO. However, we pride ourselves in ensuring we return until the job is done to the customers satisfaction. This situation did not relate to a catastrophic structure issues that we walked away from. This is related to addressing what most folks would call "minor dings" .We apologize now as we have directly to the customer and have attempted to repair any and all issues. However, as the customer states in her comments, she does not want us in the house. We certainly have had to return to homes to satisfy any and all concerns any of our customers have. We have never had a situation like this where the customer says do not come back... or we would have.On a separate note, the customer also likes to throw full names of our employee's on the internet, which we are not sure why they would endanger our employees like that, other than her desire to shame our employees online. That is just vengeful and uncalled for. If there is an issue, then call out the company, not hard-working, yet fallible fellow individuals smearing there good name on the internet. I would ask via this note for the customer to consider these folks with families just trying to make a living and just edit to omit last names for there privacy and security. I am sure she would not want her daughters or sons treated in this manner. It is just the right thing to do. TY.After all of this, if the customer allows our return to inspect ALL the issues and concerns, we will continue to work to make it right. We always do.

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