Business ProfileforFireplace & Chimney Authority

At 1 pm Thursday, March 21, 2024, I paid Elmhurst Fireplace and Chimney Authority technician $299.00 to come to my home to clean and check gas fireplace, whose pilot was lit, flames wouldn't go on. A lever pushed completely to the right activates the flames. No longer; lever changed to only move halfway, entire back of fireplace was changed from all black to gray, black, worn looking, with screws now showing. Fireplace was lit as tech left, so I hadn't noticed the totally different look I did not ask for. Just wanted flames. Fireplace not working correctly, a safety concern; makes a noise I never heard before after lit for ***** minutes. I called FCA and spoke to *****, who said part could be ordered, but it wouldn't be Friday, and she'd also confused me with another customer. Maybe Monday March 25th they will get back to me with estimate of possible part and labor. I want my fireplace to look as it did before with back the same as it was: black, not distorted and gray, That should come before I would agree to any new part: return to condition it was in, or offer refund so I can research another company for help. I'd dealt with the *****, ** location before with good luck, thought that was whom I was contacting (same business name). Would like to ask the experience level of polite, nice tech, why the back was changed to gray, worn, screws showing, ugly. Need gas fireplace safe to use: is it, as serviced? Not confident; flames go out, new single noise. I've known this fireplace for decades; it was silent.