Business ProfileforAlert Protective Services, LLC

We have used Alert Protective since before the Current owner, ***********We used to have them install systems for new construction. When ***** sold to *****, we stopped using them for installation but continued the monitoring with them. There have been a lot of hiccups along the way but we would rather support a family owned business. Unfortunately it has become much worse. We get random bills that I call about and find out that it was a billing error. We were billed last month for something they say they did in December... I paid it but am not sure it is correct. They will not issue a certificate of insurance with Worker's Comp after there service team was out to fix a problem that has been going on since they upgraded us to Wifi in a building with brick fire walls. They did give us a discount on the work, but it was nearly a thousand dollars to do it now, when we paid to have it done years ago. ***** is a coward and will not call or email me back or send a certificate of insurance. I cancelled one of three accounts that we have had for decades and need to find a new company before I cancel the other. What a nightmare. I usually only post good reviews or really, really bad ones.