Business ProfileforMedela

I have been using my medela pump in style for only 2 months while at work, I pump 1-2 times per day at work and work 7on/7 off, or every other week. My pump appears to be in perfect condition, but stopped working altogether over the weekend. This company provides healthcare services via breast pumps for breastfeeding mothers but was CLOSED over the weekend. I was able to get in touch with them Monday morning and they agreed to ship out a new pump which would arrive weds the day i return for my week of work. Now Im being told the pump will not arrive until at least Friday. I have to work and have no ability to pump in this time or feed my baby. Additionally I work 12 hour shifts, so have to spend significant time away from the baby. I need access to a pump immediately, not with three day or longer delivery. This is a healthcare service provider to mothers and needs to be managed more efficiently! The patient is a baby who is exclusively breastfed. Additionally the representative I spoke with expressed concern that my warranty would end in august even though I have only been pumping since February when I returned to work. He expressed concern that the NEW pump may not last that long! Since pumps are only covered by insurance once every three years I find this very concerning. Particularly since I only had two months of moderate use with the current pump. My insurance would not cover a different pump for another few years, plus I paid additional money out of pocket for this pump. Altogether I find this unacceptable business practice for a healthcare servicing agency.