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Find a Location

American Utility Management, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforAmerican Utility Management, Inc.

    Billing Services
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    11 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    American Utility Management, Inc. has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Headquarters
      PO Box 4957, Oak Brook, IL 60522-4957
      BBB File Opened:
      3/9/2001
      Years in Business:
      30
      Business Started:
      1/1/1994
      Business Started Locally:
      1/1/1994
      Business Incorporated:
      11/21/1994
      Type of Entity:
      Corporation
      Business Management
      • Mr. Jeffrey Peterson
      Contact Information

      Customer Contact

      • Mr. Jeffrey Peterson

      Customer Complaints

      11 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      10/31/2023

      Complaint Type:
      Billing Issues
      Status:
      Unanswered
      To Whom it may concern,This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed below. 09 WOOD RESIDENTIAL SERVICES ACCT #: *******BAL. $760.00 Under the Fair Credit Reporting Act, 15 U.S.C. ****g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please dont respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.

      Customer Reviews

      2 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Neal G

      1 star

      02/04/2022

      Worst *************************** I have ever delt with, had an agent on the phone that would not reverse an NSF fee, and forced me to pay a $5 convenience fee to use a credit card because of an Auto Pay issue I had when I changed banks I have been a AUM customer for 14 years using Auto Pay and have never had an payment issue

      Local BBB

      BBB of Chicago & Northern Illinois

      BBB Reports On

      BBB reports on known marketplace practices.

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