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          Find a Location

          Car-X, LLC has 68 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Car-X, LLC

              1100 E Woodfield Rd Ste 105 Schaumburg, IL 60173-5121

              BBB Accredited Business

            • Car X Tire & Auto

              1223 Sagamore Pkwy W W Lafayette, IN 47906-1303

            • Car X Tire & Auto

              2320 Sagamore Pkwy S Lafayette, IN 47905-5114

            • Car X

              6645 Penn Ave S Minneapolis, MN 55423-2027

            • Car-X, LLC

              1300 Charleston Ave Mattoon, IL 61938-4016

            Business ProfileCar-X, LLC

            Auto Repair
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Additional business information

            Additional Info:
            Car X Associates Corp has requested that before filing a BBB complaint, consumers contact Diane Kaczka at [email protected] or 1 800 359-2359 or 847-273-8920.

            See all additional business information

            Contact Information

            1100 E Woodfield Rd Ste 105

            Schaumburg, IL 60173-5121

            Visit Website
            (847) 273-8920

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            Customer Reviews

            1.38/5

            Average of 24 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            81 complaints closed in last 3 years

            39 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 2/1/2014

            Years in Business: 52

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Car-X provides repair and maintenance for vehicles, both foreign and domestic.  Services available from this company include oil change, engine and transmission services, tires and alignment services, battery sales and installation, muffler and exhaust services, and brake repair.

            Products & Services

            Auto Repair, ABS Repair, Alternators & Starters, Axle Repair, Brakes, Catalytic Converters, Cold Air Intakes, Custom Exhaust Systems, CV Shafts & Joints, Driveline Repair, Electrical Accessories, Electrical Systems, Emission Repair, Four-Wheel Drive Repair, Mufflers & Exhaust, Rack & Pinion Steering System, Radiator Repair & Service, Serpentine Belt, Shocks & Struts, Springs & Suspension, Fuel System Injector Cleaning, Fuel Pumps & Lines, Oil Change, Radiator & Cooling, Routine Vehicle Maintenance, Safety Inspection, Transmission, Tune-Ups, Lights & Wipers, Chrome Accessories, Off-Road Lift Kits, Performance Exhaust, Suspension Lowering, Trailer Hitches, New Tires, Seasonal Tires, Tire Rotation, Wheel Alignment & Balancing

            Business Details

            This is a multi-location business.

            Find a Location

            Car-X, LLC has 68 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Car-X, LLC

                1100 E Woodfield Rd Ste 105 Schaumburg, IL 60173-5121

                BBB Accredited Business

              • Car X Tire & Auto

                1223 Sagamore Pkwy W W Lafayette, IN 47906-1303

              • Car X Tire & Auto

                2320 Sagamore Pkwy S Lafayette, IN 47905-5114

              • Car X

                6645 Penn Ave S Minneapolis, MN 55423-2027

              • Car-X, LLC

                1300 Charleston Ave Mattoon, IL 61938-4016

              Headquarters
              1100 E Woodfield Rd Ste 105, Schaumburg, IL 60173-5121
              BBB File Opened:
              10/1/1974
              Years in Business:
              52
              Business Started:
              8/1/1971
              Business Started Locally:
              8/1/1971
              Business Incorporated:
              6/22/2015
              Accredited Since:
              2/1/2014
              Type of Entity:
              Limited Liability Company (LLC)
              Alternate Business Name
              • CarX Tire & Auto
              Business Management
              • Ms. Diane Kaczka, Customer Service Representative
              • Mr. Michael DeMarco, Director of Operations
              Contact Information

              Principal

              • Mr. Michael DeMarco, Director of Operations

              Customer Contact

              • Ms. Diane Kaczka, Customer Service Representative
              Additional Contact Information

              Fax Numbers

              • (847) 619-3310
                Other Fax

              Phone Numbers

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: How to prepare your car for winter

              Customer Complaints

              81 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              03/26/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Resolved
              I took my vehicle in to get work done. I told them I could hear a loud clunk when i hit bumps or turned hard. The first time I had it in they worked on it all day. When I picked it up, I had not yet left the parking lot and realized the issue still existed. I went back in and explained. They then worked on it for another day and replaced parts (struts) that were just installed along with other items. Only to find out they were unable to find resolution to the issue. I then took it to another auto mechanic, and they were able to fix the issue in under an hour and for a small parts and fee ($278). It was also realized at this time that a ****** pin was not replaced on one of the ball joints that were replaced. Causing slight tire damage and dangerous driving conditions. I have tried to call and have emailed twice without being contacted about the issue at hand. i wanted to settle this directly but the inability to contact anyone has led me to this.
              Read More
              Read 80 More Complaints

              Customer Reviews

              24 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Stephanie H

              02/22/2024

              The car x on *********** needs to be investigated and charged with credit card fraud, theft, breach of contract, and negligence! They take a women's car lie about doing the work charge your credit report finance and let your car slowly break down thinking you will bring go it back and they wont get caught. Well, God had other plans. Shame on you. Even seeing the proof and admitting it these men still couldn't tell me sorry. I was served an eviction notice due to the money I lost from not working and double paying for the same job, diagnostic tests and had to say no body even has the decency to say SORRY! They are the worst kind of person.          

              Car-X, LLC Response

              02/26/2024

              I am sorry that ********* had an unpleasant experience at one of our franchised stores. It was noted that ********* was given a refund and free oil changes. She signed a release as well. The owner for the franchise is perplexed why she decided to post a negative review. Sincerely,
              Read 23 More Customer Reviews

              Local BBB

              BBB of Chicago & Northern Illinois

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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