Customer ReviewsforNapleton's Schaumburg Buick GMC

I purchased a 2020 Toyota 4Runner on 3/19/21 and it has been 11 weeks, yes ****** WEEKS and still no title. The finance manager refuses to return my calls. I left a message to the general manager *** Napleton and he has not responded. I have since filed a claim with the ******** BBB and am also in the process of working with the Attorney Generals' office as well.This has been the worst experience purchasing a vehicle I have ever experienced.From the start, when I decided to purchase the vehicle and which I had my own financing, salesperson ***** and the finance person were extremely agitated by this and made my wife and I very uncomfortable trying to talk us into their financing which was totally unprofessional to say the least.There were also 2 key fobs initially and they stated they had "misplaced" one of them and would mail it to us when they found it. After numerous calls/texts to both ***** and the sales manager, both ignored all my inquiries.Unfortunately I have to take this to a higher level because I'm being totally ignored. Good luck to anyone that decides to shop at any Napleton dealership. Read all the negative Reviews out there and you'll think twice.