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Find a Location

McGrath Acura of Downtown Chicago has 1 locations, listed below.

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    Business ProfileforMcGrath Acura of Downtown Chicago

    New Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    13 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 8/1/2013

    Years in Business: 18

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Products & Services

    NEW SALES, PRE-OWNED SALES , SERVICE, PARTS

    Business Details

    Location of This Business
    1301 N Elston Ave, Chicago, IL 60642-2417
    BBB File Opened:
    6/28/2012
    Years in Business:
    18
    Business Started:
    12/7/2005
    Business Started Locally:
    12/7/2005
    Business Incorporated:
    3/13/2012
    Accredited Since:
    8/1/2013
    Type of Entity:
    Corporation
    Number of Employees:
    55
    Alternate Business Name
    • McGrath Downtown Auto, Inc
    Related Businesses
    Business Management
    • Mr. Kevin McGrath, Owner
    • Mr. Michael McGrath, Owner
    • Mr. Kimberly Wadkins, Office Manager
    • Greg Choina, General Manager
    Contact Information

    Principal

    • Mr. Michael McGrath, Owner

    Customer Contact

    • Mr. Kimberly Wadkins, Office Manager
    • Greg Choina, General Manager
    Additional Contact Information

    Fax Numbers

    • (773) 904-5374
      Primary Fax

    Phone Numbers

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    13 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/06/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    On 9/2/23 I purchased a used 2019 Infinti Qx50 (***,Essential) with less than ****** miles from Mcgrath Acura of Downtown Chicago. A few months after my purchase I began to hear a knocking sound coming from the rear of the vehicle and took it to Infiniti of Clarendon for inspection. At Infiniti they informed me that the rear differential was completely damaged and needed to be repaired. Upon inspection of the vehicle they determined that the result of the damage was because the rear left tire was a different size and brand from the other 3 tires. Since the vehicle is all wheel drive, all 3 of the tires need to be the same exact size and brand. When the tires are different size this causes issues with the powertrain for multiple reasons. The tires being the same size is important for *** vehicles as this ensures that the *** system won't experience unbalanced wear and that there's balanced traction at all four corners. Selling someone an *** vehicle without disclosing that the tires are different brands/sizes is predatory as no one would purchase the vehicle knowign this. The saleswoman, ***** did not disclose that the tires were a different size when she sold me the car. I have tried to contact Acura of Mcgrath to get an explanation for how an *** vehicle would be sold to a customer without empasizing that the tires were different. But, everytime I call I am directed to the next person and told that I will get a call back later and never do.

    Customer Reviews

    3 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    April W

    1 star

    01/18/2024

    My son was looking for used vehicle he saw McGrath Acura had a used 2023 TLX for sale $27,995 with **** miles listed on their website. I called McGrath on 1/9/2024 spoke with **** and scheduled an appointment to see the car on 1/13/2024. My son decided to go to the dealership early to test drive the vehicle and get a quote for his trade (2015 ***** Silverado 4 dr). He spoke with **** and *********** the Used Car Manager and was told they would sell 2023 Acura for $26,817.69. ** wrote this price on a sheet of paper but he did not sign or initial the paper. Two days before I am scheduled to purchase the vehicle ** raises the price of the car to $28,495.00 and that is the price we have to start the negotiation. Then he discount by $500.00 which puts it at the original price and refuses to honor the price of $26,817.69. This was an AWLFUL experience. I drove up from ******* to purchase the vehicle. I took cash out of the bank for a down payment. I do believe he gave my son that low price to lure us to the dealership believing we would pay whatever price he offered. We did not purchase the vehicle. I do not understand why **/Used Car Manager raised the price of vehicle two days prior to my schedule visit.

    Local BBB

    BBB of Chicago & Northern Illinois

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