Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Gregory Infiniti has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforGregory Infiniti

    New Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    17 complaints closed in last 3 years

    7 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    1205 S Milwaukee Ave, Libertyville, IL 60048-3737
    BBB File Opened:
    5/31/2013
    Years in Business:
    11
    Business Started:
    1/14/2013
    Business Started Locally:
    1/14/2013
    Business Incorporated:
    1/4/2013
    Type of Entity:
    Corporation
    Alternate Business Name
    • Gregory Infiniti, Inc.
    Business Management
    • Mr. Gregory Gesualdo, President/Owner
    • Mr. Greg Mauro, Dealer Principal
    Contact Information

    Principal

    • Mr. Gregory Gesualdo, President/Owner

    Customer Contact

    • Mr. Greg Mauro, Dealer Principal
    • JOSEPH GESUALDO, General Manager
    Additional Contact Information

    Fax Numbers

    • (847) 327-9754
      Primary Fax

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    17 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/08/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I went in to look at a vehicle on or around the 23rd of March. A salesman named *************************** greeted me. It was a 2023 ****** rogue. I liked the car and asked what I could get for my 2 trade-ins. He told me $3000 after the pay off on the buick and $1200 on the Chrysler. I said I would be back. I came back with my father a few days later. I asked how much the car would cost before my down-payment and trade-in and he said ******** I said I'd put $5000 down and the 2 cars. He said okay. I was very explicit on making sure the car had a warranty and he said that it had the rest of the factory warranty. I asked if I could get additional coverage and he said I could pay for full coverage for ******* miles. I asked and my father asked if I had to go to a ****** dealer or could I take it anywhere and he said anywhere you want. He brought back a small iPad and said I only had to sign once. The rest of the paperwork he didn't open or go over, he said "just touch here. It's just saying what you're putting down and how much I told you for your trade-ins." Every time I clicked he talked about his car, whether I was a gamer, and so on. When I got home I looked and he had shorted me over $1000 on the buick and $400 on the van. I went up there to speak to them about it and they said that I was wrong and I needed to leave. When I got home I noticed 2 more charges. One for an etch for $579 and one for $1379 for a env.pkg. I called for the next 3 days asking what they were and they wouldn't tell me. They said ****** wasn't there. Finally I called and begged them to tell me what they were. They said it was an interior protection package and a paint package. I asked if that was optional and they said, "sorry, you already signed the contract." They also charged me $944 for the title change. I've never paid over $150. That day 2 warning alerts went off in the car. I took it to my mechanic and he said I had to go to a ****** dealer. He said the car was a lemon, they never told me.
    Read More

    Customer Reviews

    3 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Matthew H

    1 star

    09/07/2022

    I purchased a 2017 QX60 with ****** miles on March 22 2020. I purchased an extended 5 year ****** mile warranty for ******* with a 100 dollar deductible. I recently had an issue with my rear ****** ( **** dollar repair) So I brought it over to MOTOR WORKS because its closer to my house for the run down . He came back and said well , your getting a new transmission because it tripped a code ( thats the good news ) bad news is ... Your extended warranty expired at 60k , so you will have to pay for the ****** . I called ************ right away , the finance manager apologized and said it was not filled out correctly and its the wrong one all together . He offered to refund my **** bks but there is nothing he can do about the warranty... Then I told him about the new transmission, Once he heard they were replacing my trans he went through the roof , we will go pick it up , Don't worry about the warranty we will take care of you but let us do that job so we can make some cash . So I called motor works and asked if we could do that , they said no it was already being worked on . So I called back to ************ and informed them and asked if we could get a new extended warranty and have my repairs covered ? He said no thats unethical and a pre exsisting condition in the system. You can buy a new one for **** . But lets PUT YOU IN A NEW CAR INSTEAD , EVERYONE MAKES MISTAKES **** LETS MAKE SURE ITS DONE RIGHT THIS TIME. IF YOU GET A BAD MEAL AT A RESTAURANT DOES THAT MEAN YOU NEVER GO BACK? This mistake that they admitted to doing just costed me **** bks and now my car doesn't have a warranty. So yes I am never going back and YOU SHOULD STAY AWAY FROM THIS DEALERSHIP. THEY WILL SELL YOU A WARRANTY ON TOP OF YOUR EXSISTING WARRANTY . Absolutely unacceptable business practice and unacceptable customer service . As a DEALERSHIP you should stand by your PURCHASE AGREEMENT and HONOR the deal that was made . Not point fingers at ex employees and wash your hands TERRIBLE

    Local BBB

    BBB of Chicago & Northern Illinois

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.