Business ProfileforFamily Hyundai

I have been ridiculed, disrespected, lied to and mistreated by the Director of the ****************** at Family Hyundai while on a recorded phone line with Hyundai corporate. My 2017 Hyundai Tucson engine has failing rod bearings; as a result, oil is burning out of tail pipes, tapping sounds from engine while driving and a considerable loss of power. I have ******* mile powertrain warranty extension on my engine if there is rod bearing failure which was confirmed . I had taken my vehicle to a private mechanic (Irvins Autocare) and he notified me that my engine was failing. He then called ************************* and had an auditor inspect the vehicle and confirmed that it was rod bearing failure. I informed The director of service and multiple employees that a Hyundai corporate case manager confirmed that my vehicle is covered and I should undergo testing, diagnosis and repair. They have thwarted several attempts of me receiving proper service and it feels like discrimination. The director of service showed poor professionalism and informed me to hurry up and get my vehicle out of the service department or he will get it towed in 30 days. I informed the director, that ************************* lied to me and said my vehicle lost only a quart of oil during the 1000 mile rod bearing test. I have video and photo evidence showing that there was barely any oil on the dipstick. ************************* then informed me to call Monday to start the next test. The Director of Service continued to disrespect and lie to me while on Hyundai corporate recorded line. Family Hyundai is refusing service and not honoring their Hyundai ***************** Bulletin.