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Find a Location

Bill Kay Buick GMC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Bill Kay Buick GMC

      2300 Ogden Ave Downers Grove, IL 60515-1711

      BBB Accredited Business
    • Bill Kay Buick GMC

      1601 Ogden Ave Downers Grove, IL 60515-2736

      BBB Accredited Business

    Business ProfileforBill Kay Buick GMC

    New Car Dealers
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    3 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 11/9/1998

    Years in Business: 30

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Bill Kay Buick GMC is an auto dealership in Downers Grove, IL

    Business Details

    This is a multi-location business.

    Find a Location

    Bill Kay Buick GMC has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Bill Kay Buick GMC

        2300 Ogden Ave Downers Grove, IL 60515-1711

        BBB Accredited Business
      • Bill Kay Buick GMC

        1601 Ogden Ave Downers Grove, IL 60515-2736

        BBB Accredited Business
      Location of This Business
      2300 Ogden Ave, Downers Grove, IL 60515-1711
      BBB File Opened:
      7/31/1995
      Years in Business:
      30
      Business Started:
      8/1/1993
      Business Started Locally:
      8/1/1993
      Business Incorporated:
      2/3/1995
      Accredited Since:
      11/9/1998
      Type of Entity:
      Corporation
      Alternate Business Name
      • J K Pontiac-GMC-Nissan, Inc.
      • JK GMC- Nissan, Inc
      Hours of Operation

      Primary

      M:
      9:00 AM - 9:00 PM
      T:
      9:00 AM - 9:00 PM
      W:
      9:00 AM - 9:00 PM
      Th:
      9:00 AM - 9:00 PM
      F:
      9:00 AM - 9:00 PM
      Sa:
      9:00 AM - 7:00 PM
      Su:
      Closed
      Business Management
      • Ms. Judith Spellman, Owner
      Contact Information

      Principal

      • Ms. Judith Spellman, Owner

      Customer Contact

      • Ms. Judith Spellman, Owner
      Additional Contact Information

      Fax Numbers

      • (630) 969-2487
        Primary Fax

      Phone Numbers

      Industry Tip

      BBB Tip: Buying a new car

      Customer Complaints

      4 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      08/01/2023

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      November 14,2020 I purchased a vehicle from above mentioned Dealership. Shortly thereafter I received a call from ***** ( the FINANCE OFFICER.) ** stated that I was $300.00 short on the taxes. In good faith I sent him the $300 while asking him for a document explaining the shortage. After several calls and several unreturned calls I had the $300 returned to my credit card. Immediately I received a call from the FINANCE OFFICER who stated that thats fraud and he was going to have me prosecuted and watch what he do to me..Consequently, I attempted to use the signed and paid warranty ($1500.00) that shouldve expired in JANUARY ****, to no avail. I later discovered that ***** the Finance Officer had discarded and switched the signed document and submitted a document with ONLY HIS SIGNATURE which expired January 2023. Im asking that Im reinstate the purchased warranty and $1025.00 the monies I had to pay to rectify a mechanical problem I had with my vehicle.
      Read More

      Customer Reviews

      2 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Kellie P

      1 star

      08/24/2022

      The guys at this dealer are very shady be warned... They are fast talking sales guys who cannot get a story straight. We were going to purchase a GMC for our daughter and had some questions about the car. The check engine light was on so we obviously inquired about it. The initial sales guy told us the gas cap wasn't tightened enough which was a lie. We later learned it was an oxygen sensor needing to be replaced. This was accidentally disclosed to us by the sales manager ***. First lie... After realizing these people were into shady business dealings we left. Upon leaving the dealers buyer called my cell. He assured us this was not common practice and asked us what they could do to make a "deal". When we asked for a 3 month or ***** mile warranty to assure us this was not a lemon we were told the car would be sent back to the mechanics for additional vehicle inspection to determine risk associated with receiving a warranty. Not long after we were told it was "discovered " that there were faulty engine valves that needed repairing. This is not a small issue and should have been found in the initial 120 point inspection they initially preformed. If the lie about the 02 sensor wouldn't have been brought to light we would have driven this car off the lot and soon after had a failed engine. This was on 8/2/2022, as of 8/24/2022 we have no vehicle or ETA on ordered parts or vehicle availability. The employees we have dealt with could care less, and are eager to tell us if we don't want to wait for the parts look elsewhere or at other vehicles on the lot. This is not an honest business, this is not a respectable establishment and the sales manager *** is not a polite person to deal with to say the least. Do yourself and your family a favor and stay far away from *************** dealerships unless you want to buy a lemon or have a huge disappointment.

      Local BBB

      BBB of Chicago & Northern Illinois

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