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Find a Location

Autohaus on Edens has 1 locations, listed below.

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    Business ProfileforAutohaus on Edens

    New Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 10/1/2013

    Years in Business: 64

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Autohaus on Eden is an auto dealer focusing on new and used Mercedes vehicles. This company serves the North Shore, including Northfield, Deerfield, Highland Park, Wheeling, Riverwoods, Buffalo Grove, Glencoe, Winnetka, Kenilworth, Glenview, Lincolnshire, Prospect Heights, Arlington Heights, Long Grove, Wilmette, and Morton Grove. This company sells new and used vehicles from Mercedes, ranging in price from under $10,000 to over $80,000. Their used vehicles include those from 2006 onward, and vary in mileage from under 30,000 to over 100,000. Features available on cars include heated front seats, multimedia hookups, satellite radio, surround sound, rear view cameras, electronic trunk closers, and LED headlamps.

    Business Details

    Location of This Business
    1600 Frontage Road, Northbrook, IL 60062-4105
    BBB File Opened:
    12/1/1967
    Years in Business:
    64
    Business Started:
    3/14/1960
    Business Started Locally:
    3/14/1960
    Business Incorporated:
    3/14/1960
    Accredited Since:
    10/1/2013
    Type of Entity:
    Corporation
    Alternate Business Name
    • Autohaus Automotive, Inc.
    Business Management
    • Mr. Michael Rosengarden, President
    • Mr. Mark Tames, Manager
    Contact Information

    Principal

    • Mr. Mark Tames, Manager

    Customer Contact

    • Mr. Mark Tames, Manager
    Additional Contact Information

    Fax Numbers

    • (847) 272-9271
      Other Fax

    Phone Numbers

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    1 Customer Complaints

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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Kyle C

    1 star

    04/11/2023

    Use EXTREME caution doing business with this dealership remotely! I have purchased many vehicles remotely and this has been my first major issue. I like to purchase vehicles exactly the way I want them as in model color options and so on. We live in a world now where they can be purchased anywhere, and people do it everyday. I have bought several upper end ******** vehicles and have always put a lot of trust in the brand and dealerships. I recently bought a brand new S580 for almost $160k that was delivered with noticeable scratches on the door to the metal, missing interior trim, a SUPER glitchy electronics issue, and the trunk only opens sometimes. I clearly asked asked if the car had any scratches or blemishes before buying, and the salesman text me back it is a brand new car, it is flawless. I contacted the dealership immediately as it was delivered and while they say they will pay to fix the paint issue, I did not pay $160,000 for a brand new vehicle with damage and problems. And I am not happy at all to have some body shop re paint the door with a paint job that will clearly not hold up to the standards of the paint job I originally paid for. The color is a satin color and four body shops have informed me I will notice a slight difference between the new and original paint job. I am absolutely disgusted and extremely disappointed about this situation. And while some will say I should have went and viewed the car in person, I believe when buying at such a premium from a highly reliable brand, you just expect a certain level of service that you can trust. Clearly I was wrong and now I am stuck with a vehicle that is noticeably defective and a diminished value...I definitely would not recommend this dealership!

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