Business ProfileforStone & Maya, P.C.

In March of 2021 my daughter 3 year old at the time got injured at the ****************** airport. While we were at the gate waiting to board our flight my daughter slipped and hit her head on an old airport chair that had sharp edges cutting her forehead open and requiring stitches. My issue was the airport chairs where worn out with sharp edges and were not kid friendly. Airport staff commented on how the chairs where in bad shape and sections of the airport had already started replacing the chairs but unfortunately the sections we were in was not updated. After my daughter got injured paramedics came and we had to get an ambulance to pick us up from the airport gate to take us to the hospital. We missed our flight but fortunately we were able to get booked on another flight. After we got back from our trip I decided to persue a claim with the ***************. I use legal shield and they assigned me to Stone and ***** The initial interaction with the team was professional at first but things took a turn when I started not hearing back from anyone on the status of my case. They had been working on my case for over a year and a half and they kept telling me my drafting the settlement demand. One of the last time a talked to them they told me for the first time that they think It will be a difficult case but they were still willing to submit the claim. They told me this after a year and half. My emails started getting no replies and never received any call backs. My comlaint is my claim was never submitted after all this time wasted waiting, their communication was not satisfactory throughout the process. They was no clear next steps and timeframes. Submitting the settlement demand has taken a very long time especially after I have submitted everything they need. I would have appreciated if they just tell me they dont want to persue my case becasue thats what it seems like so I can move on. My last attempt to communicate with them 2 months ago and no response