30 Customer Reviews
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Review from Joseph R
2 stars09/06/2024
They mess up orders and horrible customer service. Canceled subscription 3 months before moving to find out they still sent it to a house across country and all I got was that *****. Buy Honeywell never had problems with anything or anyone.
Blueair, Inc. Response
09/09/2024
We sincerely apologize for the inconvenience and frustration you have experienced with your cancelled subscription and the recent incorrect shipment. We have not been able to locate any orders based on the information provided in your review. To resolve this issue, we will be reaching out to you directly to obtain the relevant order details. Additionally, we will be issuing a refund for the order that was incorrectly shipped. Please be assured that we are committed to assisting you towards a quick resolution.Review from Ti B
1 star06/14/2024
I've been dealing with the Wi-Fi connection problem since last September. I've called several times to the company and also chatted via email. They have twice now walked me through a reset of my air purifier, but it does not work. We will email back-and-forth and then they ghost me. I will call several times getting the runaround and never being able to speak to a supervisor or resolved my issue. There is no longer any support through this company.Blueair, Inc. Response
06/18/2024
We are truly sorry to hear about the ongoing issues you've been experiencing with your Wi-Fi connection and the frustration it has caused. Please accept our sincerest apologies for any inconvenience and for the times you felt unsupported. It is never our intention to leave a customer feeling dissatisfied or without help.We are committed to resolving your air purifier's connectivity issue and ensuring that it functions as expected. We have reached out to you directly to discuss the matter further and help get your purifier connected again.Your experience is important to us, and we are dedicated to making things right. Thank you for bringing this to our attention, and we look forward to speaking with you soon to resolve this matter to your satisfaction.Review from Emily G
1 star04/17/2024
We have 6 different air purifier machines from Blueair that are very expensive. We cannot find replaceable filters to purchase. We have used their online chat and put in the correct serial numbers and keep getting a response that the serial numbers are not correct even though they definitely are. We have tried to resolve this for over 1 month online and via chat, but there is no way to contact them or get a resolution as to whether they are simply no longer making any filters. A very disappointing business after we invested a lot of money for their air purifiers.Blueair, Inc. Response
05/13/2024
We're truly sorry to hear about your frustrating experience with our air purifier filters. We understand how crucial it is to maintain your investment in clean air. We apologize for the inconvenience you faced with our online chat system. Your feedback has been noted, and we're working to improve our support channels. Regarding your filters, we've verified that they are available for purchase on our website. Here's a direct link to the filters for your Pro L unit: *************************************************************************************************. If you encounter any further difficulties, please don't hesitate to reach out to us directly. We're here to assist you in any way we can.Review from George C
1 star03/31/2024
Fraudulent charge and several attempts to my debit card by this company. Don't know how they got the number. Clearly a pattern of criminal conduct here. Thankfully my credit union notified me before Blueair stole all my money. When I was speaking with my credit union they said they have seen several of these fraudulently charges. Time for the authorities to put a stop to this.Blueair, Inc. Response
05/13/2024
We're truly sorry about the unauthorized charges on your card. Rest assured, we want to look into this matter for you and are here to help in any way possible. Please reach out to us directly, and we'll work swiftly to resolve this for you.Review from Brad S
1 star02/09/2024
Fraudulent charges to my debit card by this company. Don't know how they got the number. Called the contact number on the charge about it and the strongly accented (*********?) *** insisted on me providing far too much personal info in order to "track down the order". (I refused.) This place stinks of scammer, especially after reading the other reviews here.Blueair, Inc. Response
05/13/2024
We're genuinely sorry for the inconvenience caused by the unauthorized charges. Your security is paramount to us, and we're committed to resolving this promptly. Reach out to us directly, and we'll do everything we can to assist you and ensure a swift resolution.Review from ester p
1 star01/30/2024
my 605E (w auto adjust, more expensive) air filter broke and was under warranty, but they sent me the wrong replacement (605 model w no auto adjust speed). Then their customer service is telling me that my warranty and purchase order was not 605E. But pics it was 605E. Then they told me they discontinued the 605E but on their site the 680i model replaced it and there's more than enough units on Amazon store yet they're refusing the send me the replacement still.Blueair, Inc. Response
05/13/2024
We truly understand your frustration and apologize for any confusion regarding your warranty claim. Upon reviewing your case, we found that your unit, the 650E, was unfortunately beyond its warranty period, having been discontinued back in 2014. While we no longer manufacture the 650E model, we extended a goodwill offer of a comparable unit as a gesture of our commitment to customer satisfaction, given the circumstances. We acknowledge your disappointment in our inability to provide the specific replacement you requested. We want to assure you that we're here to work with you to find a solution that meets your needs. If you're open to discussing alternative options or further assistance, please reach out to us directly.Review from Jarrod L
1 star12/24/2023
The blueair ice maker we bought new from pioneer sales caught on fire a week after installing. Blue air tried to fix it 4 times and nothing worked. Customer support exact words were *** me. Blue air will not refund nor fix the machine leaving us to take legal action.Blueair, Inc. Response
05/13/2024
We appreciate you bringing this matter to our attention. However, it seems there may be some confusion, as we at Blueair specialize in air purification and air care products, not ice makers. We believe your review might be intended for a different company. If you have any concerns or questions regarding our products or services, please don't hesitate to contact us directly. We're here to assist you in any way we can.Review from Darrell M
1 star12/22/2023
Same as others on here about fraudulent charges to our credit card over a 2 week span!Blueair, Inc. Response
05/13/2024
We apologize for any distress caused by the unauthorized charges. Your concerns are taken seriously, and we're fully dedicated to helping you. Please get in touch with us directly, and we'll work closely with you to resolve this matter promptly and to your satisfaction.Review from Leann S
1 star12/12/2023
We had 3 and almost 4 fraudulent claims on our credit card by this company within a 2 week period. They were in the range of $250 - 300 each. Luckily we caught it soon and our credit card company refunded our money. We did not have any business with this company.Blueair, Inc. Response
05/13/2024
We're genuinely sorry for the inconvenience caused by the unauthorized charges on your card. Rest assured, we're fully committed to assisting you. Feel free to reach out to us directly, and we'll work closely with you to resolve this matter promptly and effectively.Review from Umer J
1 star08/08/2023
The customer service at this company is a joke. My unit started malfunctioning after a few months after ordering it.This is where it gets really weird. I contacted the support team and they advised they will be shipping me a replacement unit. Once I replied to the email, they stopped responding even after multiple emails asking for an update.They definitely seem like a shady company and I would advise you to buy a air-purifier from Amazon that has a lot of reviews as those companies seem to be better when it comes to customer service and standing behind their products.Blueair, Inc. Response
05/13/2024
We apologize for any inconvenience you've experienced with our customer service. It's certainly not the level of support we strive to provide. We appreciate your feedback and take it seriously. Regarding the replacement unit, we were waiting for your response to proceed with the order. We're disappointed that we couldn't resolve this matter to your satisfaction. If you're still interested in resolving the issue, please reach out to us directly, and we'll do our best to assist you promptly.
Customer Review Rating
1.1/5stars
Average of 30 Customer Reviews
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