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Find a Location

See Rock City, Inc. has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • See Rock City, Inc.

      1400 Patten Rd Lookout Mountain, GA 30750-2600

    • See Rock City, Inc.

      1110 E Brow Rd Lookout Mountain, TN 37350-1016

    • See Rock City, Inc.

      26 Frazier Ave # B Chattanooga, TN 37405-3931

    • See Rock City, Inc.

      3917 St. Elmo Ave Chattanooga, TN 37409

    Business ProfileforSee Rock City, Inc.

    Tourist Attractions
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Products & Services

    This company is a tourist attraction and botanical garden.

    Business Details

    This is a multi-location business.

    Find a Location

    See Rock City, Inc. has 4 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • See Rock City, Inc.

        1400 Patten Rd Lookout Mountain, GA 30750-2600

      • See Rock City, Inc.

        1110 E Brow Rd Lookout Mountain, TN 37350-1016

      • See Rock City, Inc.

        26 Frazier Ave # B Chattanooga, TN 37405-3931

      • See Rock City, Inc.

        3917 St. Elmo Ave Chattanooga, TN 37409

      Location of This Business
      1400 Patten Rd, Lookout Mountain, GA 30750-2600
      BBB File Opened:
      7/21/2011
      Years in Business:
      39
      Business Started:
      5/7/1985
      Business Started Locally:
      1/1/1932
      Business Incorporated:
      1/1/1985
      Type of Entity:
      Corporation
      Alternate Business Name
      • Starbucks at Rock City Gardens
      • Rock City Gardens
      • The Enchanted Maze
      • Grandview Conference Center
      • The Enchanted Garden of Lights
      • Battles For Chattanooga
      • Clumpies Ice Cream
      • Battles for Chattanooga Electric Map & Museum
      Business Management
      • Ms. Laura Prince, Executive Office Manager
      Contact Information

      Principal

      • Ms. Laura Prince, Executive Office Manager

      Customer Contact

      • Ms. Laura Prince, Executive Office Manager
      Additional Contact Information

      Fax Numbers

      • (706) 820-2533
        Primary Fax
      • (423) 267-1395
        Other Fax

      Phone Numbers

      Email Addresses

      Customer Complaints

      0 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Customer Reviews

      1 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Rochele C

      1 star

      03/28/2024

      THIS PLACE IS NOT SAFE FOR YOUR FAMILY!!!!!!!!!!!!!! PLEASE DO NOT VISIT FOR THE SAFETY OF YOUR FAMILY. IT IS EXTREMELY DANGEROUS!!!!! IAM WARNING YOU ALL!!!! While attending the business my family was standing to buy our tickets the people behind us had a pitbull. A PITBULL. THIS IS NOT A SAFE PLACE AT ALL!! The pitbull charged at my seven year old son and frightened him. My son started crying. Then the pitbull did it again. THIS PLACE IS EXTREMELY DANGEROUS!!!! DO NOT VISIT!!! PLEASE I WANT YOUR FAMILY TO BE SAFE!!! What type of business let pitbulls into their establishment with kids. My husband became furious and wanted to defend our family. We talked to the manager and that was a WASTED OF TIME and he was USELESS. We wanted the pitbull removed and the manager claimed he could not do that. THAT IS RIDICLOUS!!! A BUNCH OF BS. This place is also OVERPRICED AND DANGEROUS. PLEASE DO NOT BRING YOUR FAMILIES HERE. IAM PLEADING WITH YOU ALL. IT IS DANGEROUS AND THEY DO NOT CARE!!!! AVOID THIS PLACE AT ALL COST. Please go the TN and not the GA side. I WANT EVERYONE TO SAFE and this PLACE IS NOT FOR KIDS OR ANYONE. It is DANGEROUS, DANGEROUS, DANGEROUS, DANGEROUS, DANGEROUS, DANGEROUS, DANGEROUS, DANGEROUS for Kids. PLEASE DONT VISIT or SUPPORT. I want everyone to stay SAFE and I do not want what happen to us to happen to others. PLEASE DO NOT GO HERE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! 1

      See Rock City, Inc. Response

      04/04/2024

      We welcome all animals to Rock City as long as they are on a leash and restrained. If an animal is showing aggressive behavior, we would request the owners either keep them controlled or they would be asked to leave the gardens.

      Customer Response

      04/08/2024

      The response from Rock City Gardens is not correct. We asked that the animal be removed from the premises after the animal showed aggressive behavior, however, the manager stated that he could not do that. Thus this response is false.

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