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Find a Location

Metro Sewer and Drain, Inc. has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforMetro Sewer and Drain, Inc.

    Septic Tank Contractors
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    7 complaints closed in last 3 years

    3 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 12/21/2011

    Years in Business: 35

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Products & Services

    This company offers plumbing, water heaters, septic, water lines and excavation.

    Business Details

    Location of This Business
    8988 Fuller Rd, Chattanooga, TN 37421-4437
    BBB File Opened:
    12/18/1990
    Years in Business:
    35
    Business Started:
    12/1/1988
    Business Started Locally:
    12/1/1988
    Business Incorporated:
    2/29/2000
    Accredited Since:
    12/21/2011
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of MP209793 for this business, issued by Secretary of State/GA. The expiration date of this license is 11/30/2024.

    These agencies may include:

    Secretary of State/GA

    315 West Tower 2 Martin Luther King, Jr. Dr

    Atlanta GA 30334

    (478) 207-2440

    BBB records show a license number of 42998 for this business, issued by Department of Commerce & Insurance/TN. The expiration date of this license is 11/30/2024.

    These agencies may include:

    Department of Commerce & Insurance/TN

    500 James Robertson Parkway, Davy Crockett Parkway

    Nashville TN 37243

    (615) 741-2241

    https://www.tennessee.gov/commerce

    BBB records show a license number of LPM-0000297 for this business, issued by CIty of Chattanooga - Board of Plumbing Examiners. The expiration date of this license is 6/30/2025.

    These agencies may include:

    CIty of Chattanooga - Board of Plumbing Examiners

    1250 Market Street Suite 1000

    Chattanooga TN 37402

    (423) 757-5105

    BBB records show a license number of LPJ-0000628 for this business, issued by CIty of Chattanooga - Board of Plumbing Examiners

    These agencies may include:

    CIty of Chattanooga - Board of Plumbing Examiners

    1250 Market Street Suite 1000

    Chattanooga TN 37402

    (423) 757-5105

    Type of Entity:
    Corporation
    Alternate Business Name
    • Metro Plumbing, Heating & Air
    Business Management
    • Mr. Mark W. Hardin, Owner
    • Ms. Kelly Hardin, Vice President
    • Mr. Drew Hardin, Vice President
    Contact Information

    Principal

    • Mr. Mark W. Hardin, Owner

    Customer Contact

    • Mr. Mark W. Hardin, Owner
    • Ms. Kelly Hardin, Vice President
    • Mr. Drew Hardin, Vice President
    Additional Contact Information

    Fax Numbers

    • (423) 499-8706
      Primary Fax

    Phone Numbers

    Customer Complaints

    7 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/22/2024

    Complaint Type:
    Product Issues
    Status:
    Answered
    I really hate to do this, but I feel as I should post this as a forewarning to other potential customers. I hired metro plumbing to install two brand new units to the cost of a little over 20,000 dollars. I've had the new units maybe 6 months or so and have already had to have metro return to my address on at least 3 separate occasions to fix one thing or another. It's disappointing that I have been told the guys who originally worked on this job have all been let go from metro due to poor work performance among other issues. It seems that a company that charges that much would vet potential employees a bit more before sending them to a person's house. The only good thing is an employee named **** who continuously has to come back to my house to fix one thing or the other. After investigating metro it appears this is a common occurrence. Price gouging and lousy work.
    Read More

    Customer Reviews

    1 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Carolyn B

    1 star

    06/01/2023

    They gave me a detailed invoice for the work they were supposed to have done which I paid in full. 6 months later and more damage, found out they didn’t even do the work they charged me for to begin with when it had to be dug up again. Their own tech said it had not been repaired. Terrible experience and damage that took a year to fix. $25 discount card but no consideration of even a partial refund.

    Local BBB

    BBB of Southeast Tennessee & Northwest Georgia

    BBB Reports On

    BBB reports on known marketplace practices.

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