At-a-glance
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Overview
Business Details
This is a multi-location business.
- Location of This Business
- 5595 N Lee Hwy, Cleveland, TN 37312-4527
- BBB File Opened:
- 9/1/2015
- Years in Business:
- 8
- Business Started:
- 11/13/2015
- Business Incorporated:
- 8/17/2015
- Accredited Since:
- 8/15/2016
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.BBB records show a license number of US DOT #2798532 for this business, issued by US Dept. of Transportation-FMCSA
These agencies may include:
US Dept. of Transportation-FMCSA
1200 New Jersey Avenue SE
Washington DC 20590
- Type of Entity:
- Limited Liability Company (LLC)
- Hours of Operation
Primary
- M:
- 9:00 AM - 5:00 PM
- T:
- 9:00 AM - 5:00 PM
- W:
- 9:00 AM - 5:00 PM
- Th:
- 9:00 AM - 5:00 PM
- F:
- 9:00 AM - 5:00 PM
- Sa:
- 9:00 AM - 5:00 PM
- Business Management
- Mr. Matt Carlson, CEO
- Contact Information
Principal
- Mr. Matt Carlson, CEO
Customer Contact
- Mr. Matt Carlson, CEO
- Ms. Christa Moore-Phillips, Director of Operations
- Additional Contact Information
Phone Numbers
- (423) 402-8333Other Phone
- (423) 402-8333
Customer Complaints
2 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
06/29/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
Customer Reviews
1 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Krista H
07/20/2023
Boundless Moving and Storage, LLC Response
07/21/2023
We agree communication is key and are proactive in this area from estimate through end of move, and beyond when necessary.
On both days, after giving initial instructions you were not present to confirm key portions of your move. Multiple calls were placed before their phone calls were answered or returned.
On the day of packing, when our team prepared to do its required walk-through with you to ensure all items in need of packing were packed, you were not present and unreachable via phone. They called in for authorization to leave, which was granted after a period of 30 minutes of no contact with the customer had expired. Packing supplies were left in case there were more items to pack once our team returned to load items the next morning.
On the day of your move, you were not present beyond the morning walk-through, and our team had difficulty reaching you via phone when they had a question or information to share with you. Our team followed the instructions provided to them, and items left were due to their inability to reach you for clarification. Had you been present or available, we could have clarified any issue during the move.
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