Business ProfileforNorth Georgia Heating & Air

2 years ago we had a brand new unit put in. The heat was not working well and they came out to diagnosis the problem. I was under a parts warranty and they told me the THX valve in the unit was bad, therefore, they sold me a unit with a faulty part which they admitted to. They also said I needed 6.5 pounds of refrigerant and a new filter. My unit does not even hold that much refrigerant. It holds 4lbs 11oz. Also, I did not need but one pound because it can cycle through. On top of that, it wasn’t the TXV valve that was bad. I had someone else come and give a second opinion because I knew North Ga Heating and Air were not being honest and obviously selling faulty equipment they do not back up. Thwy charged me 30 dollars to come out to assess the problem, tried to charge me for parts and labor that were not necessary. The man was also rude and stated I did not have a warranty on my nest thermostat and I stated that’s not what I called about however, you never gave me the thermostat I paid for with the unit and I would like to have it. He never said a word about it and did not offer to give it to me or advise where it was. This was something that was paid for in the initial installment of the unit and I would like to have it. The ethics of this company are terrible and they are preying on people. I’m thankful I knew how to read the sticker on the side of my unit and knew how to Google before I trusted them. I was able to get the problem fixed with another company who was honest and charged me $508 instead of $2200 which included prices for things I did not need nor could even use. I wish we would have never used them. I can’t imagine what they have charged other people for and got away with it. I would also like to know exactly why we needed a new unit and what we paid for it when it was installed because I am sure we were extremely ripped off for that was well.