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          Find a Location

          Hearth and Grill Sales, LLC has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileHearth and Grill Sales, LLC

            Fireplace
            Multi Location Business
            BBB accredited business

            Contact Information

            3405 Keith St NW

            Cleveland, TN 37312-3721

            Get Directions
            Visit Website
            (888) 230-5398

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            Customer Reviews

            5/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            3 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 2/23/2016

            Years in Business: 28

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Products & Services

            This company operates as an online retailer of hearth, patio and BBQ products. They specializes in the service and installation of gas fireplaces, gas logs, wood stoves, wood fireplaces, gas grills, outdoor kitchens, pergolas, electric fireplaces, fireplace mantels, fire pits and gas lights.

            Business Details

            This is a multi-location business.

            Find a Location

            Hearth and Grill Sales, LLC has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Location of This Business
              3405 Keith St NW, Cleveland, TN 37312-3721
              BBB File Opened:
              10/24/2011
              Years in Business:
              28
              Business Started:
              4/9/1996
              Business Started Locally:
              4/9/1996
              Business Incorporated:
              10/27/2010
              Accredited Since:
              2/23/2016
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              BBB records show a license number of LGM-0002025 for this business, issued by City of Chattanooga - Contractor - Gas Fitter. The expiration date of this license is 6/30/2025.

              These agencies may include:

              City of Chattanooga - Contractor - Gas Fitter

              1250 Market Street Suite 100

              Chattanooga TN 37402

              (423) 757-5105

              • Master Gas Fitter License LGM-2025
              Type of Entity:
              Limited Liability Company (LLC)
              Business Management
              • Mr. Kevin Tinsley, President
              Contact Information

              Principal

              • Mr. Kevin Tinsley, President

              Customer Contact

              • Ms. Kara Easterday
              • Ms. Casey Tinsley
              • Mr. Kevin Tinsley, President
              Additional Contact Information

              Fax Numbers

              • (615) 250-8447
                Primary Fax
              • (800) 724-7612
                Other Fax

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              3 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              03/11/2024

              Complaint Type:
              Customer Service Issues
              Status:
              Answered
              We had gas logs installed. There has been a gas odor from the first day and we requested the technician come out. That took several weeks for the technician to fit us into his schedule. He supposedly fixed the problem when he finally did come but we continue to smell gas. Upon contacting the company, we were told the "scheduler" was out and they would get back with us. We waited a few days and got no response. I then started emailing the company about the problem. The employee was extremely rude in email responses. It is like they keep making excuses and don't get the problem resolved. This could be a danger to our health and our home because gas can cause major problems. This has been going on for a few months with no resolution. Also, customers should never be treated the way I was treated. I have saved the emails if needed.
              Read More
              Read 2 More Complaints

              Customer Reviews

              1 Customer Reviews

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              How BBB Processes Complaints and Reviews

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              Most Recent Customer Review

              Joan J

              05/15/2023

              I ordered parts for my propane fireplace and the parts I received did not have a protection coating to keep them from rusting. I contacted Hearth and Grille Sales and spoke with Kera and she filed the claim for me for replacement parts. I received the replacement parts and the shipping service damaged the parts so again I contacted Kera at Hearth and Grille Sales .I sent her photos of the damaged parts and again she ordered replacement parts. I received the replacement parts and all is well. I can not thank Kara enough for filing the claims and great communications. I do highly recommend the company and I would not hesitate to purchase from them again. They are a top notch company and stand behind their products, Thank You again so much!

              Hearth and Grill Sales, LLC Response

              05/18/2023

              Thank you so much. I appreciate your business and appreciate you allowing us to take care of the issue with the part that you ordered. We take pride in taking great care of our customers and appreciate you noticing and taking the time to share your experience.

              Local BBB

              BBB of Southeast Tennessee & Northwest Georgia

              More Info on Local BBB

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