Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Mtn. View Ford Lincoln has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforMtn. View Ford Lincoln

    New Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 11 Customer Reviews

    Customer Complaints

    10 complaints closed in last 3 years

    5 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 2/14/1983

    Years in Business: 44

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    301 E 20th St, Chattanooga, TN 37408-2722
    BBB File Opened:
    1/1/1982
    Years in Business:
    44
    Business Started:
    1/1/1980
    Business Started Locally:
    1/1/1980
    Business Incorporated:
    4/2/1981
    Accredited Since:
    2/14/1983
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of 11160 for this business, issued by Department of Commerce & Insurance/TN. The expiration date of this license is 1/31/2025.

    These agencies may include:

    Department of Commerce & Insurance/TN

    500 James Robertson Parkway, Davy Crockett Parkway

    Nashville TN 37243

    (615) 741-2241

    https://www.tennessee.gov/commerce

    BBB records show a license number of 3801 for this business, issued by Department of Commerce & Insurance/TN. The expiration date of this license is 1/31/2025.

    These agencies may include:

    Department of Commerce & Insurance/TN

    500 James Robertson Parkway, Davy Crockett Parkway

    Nashville TN 37243

    (615) 741-2241

    https://www.tennessee.gov/commerce

    Type of Entity:
    Corporation
    Alternate Business Name
    • Mountain View Ford, Inc.
    • Mountain View Ford Lincoln
    Business Management
    • Mr. Clay Watson, President
    • Mr. Mike Thornton, General Manager
    Contact Information

    Principal

    • Mr. Clay Watson, President

    Customer Contact

    • Mr. Todd Landers, Service Manager
    • Mr. Mike Thornton, General Manager
    • Mr. Andrew Watson, President & Semi Retired
    • Ms. Jeanine Clark, Executive Assistant
    • Mr. Logan Watson, GSM
    Additional Contact Information

    Fax Numbers

    • (423) 756-2897
      Primary Fax
    • (423) 648-3170
      Other Fax

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    10 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/27/2024

    Complaint Type:
    Sales and Advertising Issues
    Status:
    Resolved
    The paperwork I attached for the vehicle was believed to be an upgraded model of the GT, it is not. The price reflects a GT not a regular mustang. My name is ***** ****** I am ****** ******* daughter, she is an elder and was taken advantage of by Mountain View Ford. They also pushed her to put down 15,000 because they knew she was buying a regular mustang at a premium GT price. The bank obviously would not loan that amount of money on this vehicle. They need to take this car back and refund her or pay her back the difference between a regular mustang and a GT Mustang.
    Read More

    Customer Reviews

    11 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Judy D

    1 star

    02/27/2024

    Beware of diagnostic fees. I had 5 items on my Ford 250 I wanted fixed. I called and gave all the information on needed repairs sand scheduled a drop off for the next day. I drove one hour to get to the location and had arranged for my daughter to pick me up from the dealership. Then I was told that I would be charged $199 per item being diagnosed for a grand total of $1000! I was not told this when I called to schedule repairs. Now I know why they were able to see me so quickly. I was told that other customers had not been told and were pretty upset when billed. This will be my last trip to this Ford dealership.

    Mtn. View Ford Lincoln Response

    02/29/2024

    It is customary in the automotive industry to have a diagnostic fee for each item to diagnose. In the event that there are 2 different concerns that are related to the same system then there would only be 1 diagnostic fee. I do apologize that this was not made clear at time of making the appointment. We appreciate.your feedback and will address this matter with our Business Development Center.

    Local BBB

    BBB of Southeast Tennessee & Northwest Georgia

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.