Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Mountain Spring Spas & Pools, Inc has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileMountain Spring Spas & Pools, Inc

            Pool Contractors

            Contact Information

            611 Highlands Rd

            Franklin, NC 28734-9566

            Visit Website
            (828) 369-2871

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+
            This business is not BBB Accredited
            Search for Accredited
            Businesses in this category

            Years in Business: 30

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            Location of This Business
            611 Highlands Rd, Franklin, NC 28734-9566
            BBB File Opened:
            7/29/2010
            Years in Business:
            30
            Business Started:
            3/23/1994
            Business Started Locally:
            3/23/1994
            Business Incorporated:
            3/23/1994
            Type of Entity:
            Corporation
            Number of Employees:
            3
            Business Management
            • Mr. Ken Wyckoff, Owner
            Contact Information

            Principal

            • Mr. Ken Wyckoff, Owner

            Customer Contact

            • Mr. Ken Wyckoff, Owner
            Additional Contact Information

            Fax Numbers

            • (828) 524-6163
              Primary Fax
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Hiring a pool contractor

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            07/03/2021

            Complaint Type:
            Product Issues
            Status:
            Answered
            We purchased a spa which was installed in March 2021. We paid over $16,000 for the spa plus another $4000 plus for modifications to our deck and electrical work. They were to provide maintenance service which is critical since this is a vacation home. They failed to maintain the spa on the schedule agreed and the water turned green and cloudy. We repeatedly emailed and call to have the problem addressed. They claim they came out and cleaned the spa such that this would not happen again. It continued to occur, including within 3 days of a service visit. We have emailed them and called numerous times with few responses claiming they will take care of it. On our most recent time at our home the spa water was cloudy and green again. I emailed repeatedly for help with no response. I asked that they take the spa back and refund my money with no response. The only response I received was a call from the owner saying they will not maintain because I posted a truthful negative review on Yelp.
            Read More
            Read 1 More Complaints

            Customer Reviews

            1 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Kelly M

            12/30/2023

            Truly poor service unreliable, which we tolerated as everyone struggles with labor shortages, but December, 2023.. last straw. Hot tub water turned green and unusable 3 weeks after a service call.

            Local BBB

            BBB of Southern Piedmont and Western N.C.

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business.