Business ProfileforTIAA-CREF

I cant get them to roll over my retirement. Its totally ridiculous. Choose a different provider these guys will steal your $$ and never give it back!!!

April 19, 2024 ************************* ***************************************************************** RE: BBB Customer Review ID ****** TIAA SR# ************* Dear **************,This correspondence is in regard to the April 8 customer review you filed with the *********************************************, which was received by TIAA on April 9. In the review, you state that you have not been able to complete a rollover from your TIAA retirement account.Upon review, I understand you called our *********************** (NCC) on March 8, and requested a rollover from your Retirement Choice Plus (RCP) contract with the **************************. I see your request expired on April 8, because **** had not received the necessary spousal waiver required to complete your request. We sent you a notice advising of this expiration on this same date. I also show that you called our NCC on April 8 and were informed of the expired rollover request. A current rollover request was submitted on April 8, and the transaction was pending awaiting an updated spousal waiver.Our records show you submitted the required spousal waiver on April 10. We have processed your March 8 request utilizing the April 10 spousal waiver you provided. A check was directed as you instructed to ******************** on April 18.I regret the inconvenience experienced on this matter. For specific questions related to this inquiry, you can contact me directly at ***************** or by calling **************************. If you have additional questions, please contact us at ************. Consultants are available weekdays from 8 a.m. to 10 p.m. (ET). Additional information on TIAA services can also be found on our website at TIAA.org.Sincerely,***************************** Customer Resolution Manager