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            Business ProfileBrighterBlooms.com

            Plant Nursery
            BBB accredited business

            Contact Information

            2621 Old Nation Rd

            Fort Mill, SC 29715-8844

            Get Directions
            Visit Website
            (800) 399-9514

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            Customer Reviews

            1.75/5

            Average of 8 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            11 complaints closed in last 3 years

            4 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 7/15/2015

            Years in Business: 17

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            Location of This Business
            2621 Old Nation Rd, Fort Mill, SC 29715-8844
            BBB File Opened:
            1/22/2009
            Years in Business:
            17
            Business Started:
            1/1/2007
            Business Started Locally:
            1/1/2007
            Business Incorporated:
            1/25/2018
            Accredited Since:
            7/15/2015
            Type of Entity:
            Limited Liability Company (LLC)
            Number of Employees:
            45
            Alternate Business Name
            • Fast Growing Trees, LLC
            Business Management
            • Mr. Justin French, Director of Marketing
            • Mr. Stephen Adam Smith, President/CEO
            Contact Information

            Principal

            • Mr. Justin French, Director of Marketing
            • Mr. Stephen Adam Smith, President/CEO

            Customer Contact

            • Mr. Justin French, Director of Marketing
            • Mrs. Jackie Ready, Customer Service Manager
            • Ms. Danyell Cary, Customer Care Supervisor
            Read More Business Details and See Alerts

            Customer Complaints

            11 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            07/19/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            On July 3rd I placed an order on brighter blooms.com to purchases some strawberries for my garden and the rest were plants totally with tax $149.66 which I paid through PayPal credit. When the transaction was complete it stated that my transaction was pending. It stayed that way for a week as I was checking on my order because I had an acct. In the meantime 2 days later someone from that business tried to make a fraudulent purchase through my PayPal acct which was blocked on July 5th for $490.98. On July 5th they also tried to get into my Gmail acct, I was able to determine this my the phone number used to get into my acct that matched their phone number for customer service ( This was discovered however until the 19th when I realized the business scammed me) On July 9th or so I logged onto my acct like I had been doing and my order stated that it was ********* July 19th I logged back onto my acct there was no longer an order history, my address, a purchase history, a refund, anything. The only thing it showed was my email address and my username which was my my GMAIL ACCT I contacted ********************** and of course they have no history of me in there system whatsoever including my payment. They wanted my to have screenshots of the sales receipts. I did call PayPal and they are going after this fraudlant company
            Read More
            Read 10 More Complaints

            Customer Reviews

            8 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            yw l

            07/03/2024

            I bought this "Brighter Blooms - Red Sunset Maple Tree, 5-6 ft" with $129.95 dollars, on June 04, 2023, the tree is delivered to me on June 10, 2024, the tree has about 5 feet tall & is grown in 1 gallon pot, the tree is pruned to let it grow fast in length, the issue with the tree is that the tree stem diameter is about the size of a pencil which you can see daily , it is so thin that this tree will not be able to stand vertically by itself without the help of a straight pole to hold & maintain it to grow vertically. If without the supporting pole, this tree will lay on the floor like a vine type of plant. This tree is not like a regular tree which you will see sold in a normal nursery shop which will grow in at least 10 gallon to 15 gallon pot, this tree is sold on ******* online, I have left a similar review like this one in. ******* website, however, my review is either hidden or deleted by this store directly and never posted in ******* website, Now this tree price is raised to $189.99. I called ******* Customer Service Pone #, ************, about my review is not able to be seen in ******* Website, ******* Customer Service representative told me that the review is managed by the seller, and ******* cannot manage the review. I worried more people might be misguided by the existing favorite reviews published in ******* website, I hope to post my reviews here just hopefully it might help less people get cheated by this store and hope it really helps.

            BrighterBlooms.com Response

            07/06/2024

            We are so sorry to hear your tree was not as expected. Since we ship younger trees, the trunk may be a little thin however the ****** are very fast growing trees. If you do have any concerns on arrival, we please contact us directly and we will be happy to assist.
            Read 7 More Customer Reviews

            Local BBB

            BBB of Southern Piedmont and Western N.C.

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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