Business ProfileforM R Motorcycles & Marine

On April 15th, 2022, I purchased a motorcycle for my husband from **************. I also purchased an extended warranty with the bike. On May 3rd, 2022, I traded that bike to another dealer for a more expensive bike. My husband contacted ************** before the trade took place, and at ****, they called back, and he and I requested the extended warranty to be canceled. I was sent an email on May 13th, 2022, that I would need to fill out a form and send proof of payoff to complete the transaction. The lender did not give us proof of payoff until June 7th, 2022. This information was sent on that date, to which they replied stating it would be taken care of. When I called to inquire about the refund for the warranty, I received an email stating that refunds take 4-6 weeks and that everything was being processed and had been taken care of. After waiting some time, we reached out again only to be told that the dealership that we had traded the bike in had transferred the warranty. Mr. ********* tried to say that the new dealership had done this and I would have to get my refund from them. Well, in contacting the new dealership and spending some time on the phone, I discovered that ************** did not need a payoff for the bike to cancel the warranty per **************** with the company that provided the warranty. She then told me that because Mr. ********* delayed canceling the warranty and did not cancel it before the trade or title was transferred, the warranty stayed with the new owner, which the new dealership had no clue about. **************** informed me that the new owner, who bought the bike from the dealer, would need to cancel the warranty and authorize us to be refunded. We all know that was not going to happen. Due to the negligence on **************'s part I am owed a refund for an extended warranty. It is not the fault of the new dealer or the warranty provider. I have emails and can show call logs regarding this issue.