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Find a Location

Genova Diagnostics, Inc. has 1 locations, listed below.

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    Business ProfileforGenova Diagnostics, Inc.

    Medical Lab and Testing
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 9 Customer Reviews

    Customer Complaints

    28 complaints closed in last 3 years

    15 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 11/1/1991

    Years in Business: 37

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    63 Zillicoa St, Asheville, NC 28801-1038
    BBB File Opened:
    8/1/1991
    Years in Business:
    37
    Business Started:
    8/11/1987
    Business Started Locally:
    8/11/1987
    Business Incorporated:
    8/11/1987
    Accredited Since:
    11/1/1991
    Type of Entity:
    Corporation
    Number of Employees:
    248
    Alternate Business Name
    • Genova Diagnostics
    Business Management
    • Mr. Jeffery Ledford, CEO
    • Mr. Josh Dobbs, Supervisor
    • Mr. John Simon, Controller
    Contact Information

    Principal

    • Mr. Jeffery Ledford, CEO

    Customer Contact

    • Mr. Jeffery Ledford, CEO
    • Mr. Josh Dobbs, Supervisor
    • Mr. John Simon, Controller
    Additional Contact Information

    Fax Numbers

    • (828) 210-7356
      Primary Fax

    Phone Numbers

    Customer Complaints

    28 Customer Complaints

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    File a Complaint

    Customer Reviews

    9 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Lauren M

    1 star

    02/16/2024

    I had this test ordered by my doctor and my daughter's pediatrician. My daughters pediatrician told me my insurance would cover the test and they are in network... WRONG. They billed my insurance per test over $2K., I paid two copays one for $179 and another copay $209. My insurance paid on both tests, over $400 towards both tests. Now, Genova is billing me an additional $269 for my daughter's test, and I my test is still pending with insurance, because insurance did not send them an EOB? Do not use insurance if you take this mediocre test, it was not beneficial and blood work from a different lab should the same results.Crooked company scamming people out of more money.

    Genova Diagnostics, Inc. Response

    02/22/2024

    Hello ***********************,I'm sorry to hear you had a less than ideal experience. Did you use our website when submitting your laboratory orders? We do provide estimates of out of pocket costs on our website so you're aware of the potential costs prior to submitting the labs. It's true that many insurance companies don't provide sufficient coverage on comprehensive lab services. We do provide discounts in these cases to help offset the costs, and we're also able to set up payment plans in most situations. If that's something you're interested in, please feel free to contact us at ************ or by emailing **************** Best Regards,****

    Local BBB

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