Business ProfileforTrue Homes, LLC

We signed a purchase contract for a new construction home in ********* and attended our Design Studio appointment in ******. Due to the appointment length we had to take time off from work and find a babysitter. The Design Studio appointment was a disaster: the Design Studio consultant was amateurish. They constantly had to ask other staff members for clarification on our questions. They werent aware of the upgrade selections we made online over the preceding weeks, so we had to redo almost all the design process. Our appointment ended without all our features being finalized or us receiving a final price for our home.The design consultant assured us we would finish the following Monday via a virtual appointment. We cleared our work calendars to accommodate this appointment. Around lunchtime we received an email from the consultant stating our appointment was canceled due to unforeseen circumstances. We attempted to reach out by phone and email numerous times to voice our displeasure and request a new consultant. Staff ignored all calls; my wife finally got someone at the Design Studio to respond to an email, but instead of addressing our concerns, they copied the consultant on their response and told us to follow up with them. We tried contacting the Edgewater sales advisor, to no avail. When we got our realtor involved, he stated he left four messages between the consultant and sales advisor, and none were returned.We didnt hear anything from True Homes again for nearly two weeks. Fed up with the terrible communication and bad customer service, we terminated our purchase contract. Since we did not sign a custom features addendum and construction never started, we should be refunded our $1500 deposit. Our realtor was told verbally by True Homes that our contract would be terminated, and our deposit refunded. However, after the sales advisor called to make a failed final effort to salvage the deal, we were informed that our deposit would not be refunded.