3 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from marc f
1 star04/09/2023
THIS PLACE IS A SCAM!******** difficult and unprofessional!I was out of the **untry and needed someone to check out a bad smell in my vent. I was informed the **ntract I signed with them 7 years ago allowed only myself or my neighbor to be present with the technician. I wasnt allowed to change the **ntract except in person. I had to actually **ntact my neighbor who lived over an hour away to **me in!!! I was also told I **uld not have another service ** **me in to do any work. WHAT A SCAM!!! Incredibly the technician did not have a simple camera snake to detect anything so it was basically a waste of time expecially for my old neighbord. Since then I have had another duct service **me in quickly and easily remedied the situation with a camera snake which was advised to be a simple tool heating and *** services had handily. No apologies or call came afterwards even tho I asked for a manager. THIS PLACE IS A SCAM AND STAY AWAY!!
First Quality Air, Inc. Response
04/11/2023
Quality Air would like to apologize for you having a difficult experience during this appointment. We feel our policy on homeowners being present during service is very clear, and it is stated on your club membership form. Although "stand in" contact person(s) are no longer available to our clients, your stand in was "grandfathered" in as part of your original Agreement with Quality Air. Your tenant, whom you were trying to have us make the appointment with, is not a stand in. Duct cleaning is not a service that we provide, therefore, we do carry duct snake cameras. Again, sorry for the bad experience and we are glad you got it taken care of.Review from Virginia R
1 star09/06/2022
Scammers. They signed us up for their membership. We paid them $20/month for 2 years, which was supposed to include 2 annual HVAC services and complementary air filters. They skipped a service and then when they finally came out, they charged us for a new air filter, claiming that their membership agreement had changed though we had never been notified. Get better service elsewhere.Review from Virginia M.
1 star07/01/2022
Most would agree that ****** is a premium HVAC equipment manufacturer which is why selected them when i replaced my old one. That said, a system is only as good as the people you hire to install it. Unfortunately, installer First Quality Air is not particularly good at this. I called First Quality Air because I had a terrific experience with a technician who serviced my old HVAC unit. As a result, when my Air conditioning quit, I called them again. The technician said my compressor was shot and I should replace the whole system. A First Quality Air sales rep came out and priced a new system for me. I chose the top of the line system since it only cost a few hundred dollars more. I signed the contract and agreed on an installation date. The First Quality Air crew showed up a day early. No problem, it was going to get very hot. They were there working most of the day. As they were packing up to leave, one of the technicians said: You know you did not get a heat pump? (I had previously had a Rheems heat pump.) I said no, I didnt know that. I wanted what I had before. The technicians told me that the salesman had made that mistake before and would fix it. Dont worry. I had given the salesman a check for the balance due earlier in the day. I was understandably upset. I am a single woman of a certain age and had run into this kind of discrimination before. The next day, I stopped payment on the check, then called *********** to tell them I had done that.. The new system worked for about 48 hours and then quit. I called the salesman and followed up by email 3 more times. He did not respond. I called the office and explained that the new system had stopped working several days ago. They said I should not have contacted the salesman but should have called the office. This is poor customer service. Every person at a service business is in customer service. They sent a technician to repair the system but didnt explain why I did not get a heat pump.
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