Business ProfileforGood's Home Furnishings

issue with **************** service, of which you have contracted an arrangement that is in conflict with the terms of our agreement. I was given a shipping estimate per your voicemail on 11/28/23 specified as white glove. I took no issue with the proposed charges or the terms of the Goods agreement; however, since submitting my payment, I had to request confirmation of my order and shipping. Your email reply on 12/28 indicated that my order was processed and I would hear from the third party delivery. My records show that the first attempt by ********************* was on 1/9/24, 30 days after my executed agreement. I accepted the one and only delivery option they provided and scheduled for 1/16/24 then proceeded to accommodate their delivery. I received call from Arcadia 1/11,and received a voicemail delivery day and time changed to 1/15. I called back and asked there other options as their adjustment did not allow opportunity to reschedule my commitments. They said NO flexibility and I have wait until the next windowI was given no details. I requested communication via phone and email so I didnt miss their attempts to contact if I was unable to answer call immediately. today, 1/22, I received a call, voicemail and email notifying me of the next delivery option in my area on 1/31again, not given any options and advised that if I could not accept that date that I would have to wait until whenever they schedule here again. I have dealt with many white glove services and have never had trouble scheduling. I have worked to accommodate the delivery service but they changed the original delivery and there is no guarantee that the schedule will not change abruptly with future scheduling. I have NO estimate of when they deliver. even if I accept next proposed date what guarantee that Arcadia will uphold that delivery schedule?? This was NOT special order. I want to be refunded. Goods was quick to take payment but everything following extremely challenging.