Customer ReviewsforAshley HomeStore

i had good customer service *******. but the product that was delivered to my home was not like the product in the store. Now i am getting the run a round for and exchange or refund stating what was delivered wad not damaged, it was not damaged it was not like the product in the show room.i bought a firm pillow top mattress and i sat and laid on the show room one and it was firm.The product that got delivered was soft, sinks in when you sit or lay on the mattress and the side it dented due to just sitting on the bed. So i am stuck with a new mattress that is of no use and i am out of my money too. It has been so changeling with the customer service end on the web site. Once you pay your money the actual store has nothing to do with you or the product. i visited the store the day after it was delivered and told them of the issue then it was you need to spend ****** more dollars this is what you need, after the board was delivered i went back to the store and said this did not fix my problem. Then to be told i need to call this number and email this customer service to try to get my problem solved, The mattress has never been fully slept on due to as soon as you sit on it you sink and the sides bend. i am not a Ashley's fan, this is not at all how things should be handled. it is like a furniture lemon ( like a car lemon) i am stuck with it.

Hi there, *****!We would like to take this time to sincerely apologize for the less than premier customer care you have received thus far. Here at Ashley Home Store we believe that every customer is vitally important to us and that every customer deserves our passion, attention, and extensive knowledge. We acknowledge your frustration and would like to thank you for your patience while we get this resolved for you.It appears our service team is aware of this issue and are working to schedule a mattress evaluation to determine if there is a defect. We will contact you directly once our team has scheduled you.We appreciate your feedback and look forward to resolving this matter with you.Kindest regards,

I went to the Ashley Home Store in *********, ** in July 2023 and purchased living room, bedroom and dining room furniture, I received the deliver approximately 3 weeks later in August 2023. The sleigh bed I purchased was assembled by the delivery crew in my home and they cracked, scratched and damaged the rails. **************** then replaced the rails after I submitted photos. The second delivery crew came to my home a few weeks later with the new rails for the bed, damaged the frame more with scratches, assembled the rails again with cracks and the bed was not assembled properly. The bed frame completely collapsed to the floor when I sat on it that evening. They replaced the entire bedframe a month later (Sept 2023). I was offered $100 store credit for the inconvenience not realizing until I got to the Ashley store in *********, ** that I had to purchase $500 of new items from the store to receive the $100 credit. The staff was rude when I arrived at the store. I have had multiple issues between the customer service line and store staff in getting issues resolved. I spent a large amount of money on furniture from this store and I have had nothing but aggravation, poor service and the quailty of their products is not great either. I feel that customer service offering $100 store credit for inconvenience, poor service and rude customer services and not explaining upfront to me that I had to spend an extra $500 to get the $100 credit was deceptive. The delivery staff also caused damage to my home and property which was reported at that time. I would never purchase anything ever again from Ashley furniture and have recommended that my friends and family members never shop there as well.

Hi there! Thank you for bringing this matter to our attention. We deeply apologize for the misinformation. We have approved a store credit (with no minimum spend required) in the amount of $100.00. This credit will be issued to you via email within 10 business days. Should you not receive the credit within this timeframe, please contact ************* at ************ or email us at ************************************** Please note, the in-store credit is valid for six (6) months. We hope you find this resolution satisfactory and look forward to seeing you in-store. Kindest regards,

Purchased a sectional which was dropped off. The chaise portion was damaged and the delivery personnel left quickly before we noticed the damage. We called the store to have the chaise replaced. They sent some "material" to have someone come and fix it supposedly to "show room" condition. They said someone would contact (after a month of waiting). At this point we have heard nothing at all. We don't understand why they didn't just simply replace it in the first place if they stand by their warranty. We spent several thousand dollars in this store and are completely unhappy. We certainly will never shop there again and have told friends not to as well. We just want the chaise portion replaced. Totally unacceptable.

Hello,Thank you for bringing this matter to our attention. This matter is currently being resolved. The resolution includes a service appointment scheduled for 3/28/24. We sincerely apologize for the service scheduling availability. Once the service has been completed, please contact our ************************ for compensation at ************. Agents are available to assist you on Mondays - Saturdays from 8:00 AM - 7:00 PM.Warm regards,Ashley *************

Hi there!Thank you for bringing this matter to our attention.We deeply apologize for the misinformation. We have approved a store credit (with no minimum spend required) in the amount of $100.00. This credit will be issued to you via email within 10 business days. Should you not receive the credit within this timeframe, please contact ************* at ************ or email us at ************************************** Please note, the in-store credit is valid for six (6) months. We hope you find this resolution satisfactory and look forward to seeing you in-store. Kindest regards,

Ordered a kitchen table from local store and had a pleasant experience. When it came to delivery, the table had footlong crack in the side and all the white chairs had black tar/faded paint everywhere. I had to take off work and lose money/time. Both are very important and they acted like nothing. I had a manager from the local store jump through hoops and get an asap delivery for me so my five children didnt have to eat on the floor because of getting rid of our previous table. On second delivery they cancelled the order because it didnt pass inspection. Seems like the biggest problems are at distribution centers!

I purchased all my furniture from Ashley Furniture in 2015. My mattress has a huge dip in it and I went to purchase another. I went on a Tuesday to test out new mattress at Ashleys and informed the salesman Ill be back on Friday due to I wanted to check around at other mattress stores. He informed me they have a 10 year warranty on mattresses. I said oh well I purchased my mattress in 2015 I should still have warranty, he said no you wouldnt because this warranty started 5 years ago. I went to another mattress store and told him about my mattress and he said I should have warranty. I informed him of what the salesperson said at Ashley he said hes lying to you. Well come to find out, he was lying to me just to get me to purchase a mattress from them. I called Ashley customer care and I have a 10 year warranty. ******** care wants to send a technician out in 2 weeks (2/5/24) to review the mattress, which I wasnt pleased about, but I accepted. ******** care send me a text message today saying they need to change it to 2/26/24 to send a technician out. Im so upset and no manager want to call me back.

Thank you for bringing this to our attention. We sincerely apologize for the delay and any inconvenience that this has caused you. We understand that your time is valuable and we have scheduled your mattress claim evaluation for the first available date. Please call our ************************ to speak to our service team if you need to reschedule or have any additional concerns.Warm regards,Ashley ************* ************

HORRIBLE ALL THE WAY AROUND!!! We spend thousands on tons of new furniture. Our media center came and it was a diy setup. Delivery people left and when I opened one of the boxes everything in it was broken. Called the number and told the request to exchange it was denied. How do you deny exchanging something you delivered thats broken?? Then was told by a rude customer service rep that she had to place an order for every individual piece and wait until the factory gets them then they will send them and wont pick up the massive broken box. Also it could be WEEKS until we get it. The salesman and also the delivery guy told us we have up to 30 days to refuse anything and get refunded. The nasty customer service rep told me no refunds whatsoever. Nobody has their story straight. Even when its broken we cant be refunded?? Now we have to wait weeks?? THEN the rest of our order comes today outside of the delivery window so I was on a work call and the movers ran in and out so fast. When I went to look at the desk they delivered the legs were screwed on backwards, no hardware installed on the drawers, and the motor pump was never installed on the desk and has to be put on before the desk is even put together!!! Called customer support and told it will be 4 days until they can MAYBE get someone out to fix it. Called the *************** where we purchased everything from and they are no help with anything. Worst experience ever and will never order from them again. Buy elsewhere!!!

Thank you for bringing this matter to our attention. We sincerely apologize for your overall experience. Please contact our ************************ at ************ for additional assistance. Agents are available to assist you Mondays - Saturdays from 8:00 AM - 7:00 PM.Warm regards,Ashley *************

I would truly give Ashleys a zero if I could. We bought a purple mattress that we liked when we sat on it, but with mattress you never know how you would like it until you sleep on it a couple days. We slept on it for three days and absolutely hated it. We called the company and they would not let us get a refund. Ive never heard of a company that doesnt let you get a refund for a product you dont like. Long story short we will never be buying from Ashleys again. The customer service and salesman was just horrible. They were not sorry or any help at all.

Dear All,We appreciate you bringing your matter to our attention. Unfortunately, we regret to inform you that we cannot approve your request for return or exchange. As per our company policy, once the delivery or pick-up is accepted, no returns or exchanges are allowed. This policy is mentioned under the Premium Home Delivery (Ashley DASH) and Warehouse Pick-Up section in the ****************** provided to you. However, we would like to inform you that Purple Mattress offers a 30-day comfort guarantee. If you are dissatisfied with the comfort of the product, you can opt for a comfort exchange after 30 days. We apologize for any inconvenience caused.Best regards,Ashley customercare